The Veterinary Hospital Managers Association (VMHA) addresses non-verbal cues in client communication.
When preparing to approach a client to discuss preventive pet healthcare, prior to uttering a single word, think like a dancer.
Source: Champions Corner, VHMA, September 17, 2018. Link. Familiarize yourself with these nonverbal behaviors and their impact on the client:
- Face the client
- Be open to the client
- Maintain eye contact
- Relax
- Avoid clichés
- Be empathetic
- Maintain your composure
*Our team at AHD would add, Ask what else.
Also see: Practice Pulse, VHMA, September 26, 2018. Link. Hospital managers were asked about practice information management software preferences, challenges and desired development.
Eight reports were selected as “most helpful” by over 50% of the respondents.
- End of Day/Daily Transactions
- New Client
- Production by Veterinarian or other Provider
- Revenue/Transaction/Visit/ATC Reports for a particular period
- Inventory On-Hand
- Total Accounts Receivable
- Revenue by Profit Center/Income Category
- Open Invoice