It’s not rocket science, says Stacee Santi DVM. But every interaction matters. She shares 10 ways to cultivate the most loyal clients. Her article includes tips for interacting on the phone, via text and email.
We would add the importance of developing a unified team approach to client services to manage client experiences with each touch or interaction.
Source: Today’s Veterinary Business, August 1, 2025. Link.
Recognizing what each client needs and adjusting our communication accordingly is what makes the difference between confusion and clarity.”
Image: Link.