The receptionist at a veterinary clinic has the most difficult job, writes Harris Fitzgerel, DVM, BS. They are the first face clients see when entering the clinic, the first voice they hear when calling, and the liaison between the back and the front of the hospital.
Source: DVM 360, April 15, 2024. Link.
INSIGHTS: Fitzgerel’s perspective is echoed by the recent launch of the North American Association of Veterinary Receptionists <Link>.
Also see: Launch of North American Association of Veterinary Receptionists. Link.