Commentary
While it should come as no surprise, this study in four practices shows the value of clients engaging with veterinary technicians and veterinarians. We rarely see this in human medicine and one might estimate that vet techs and vets rarely interact together with clients following an exam. In my experience, it is common to never see the veterinarian and vet tech together when dropping off a pet for an exam.
Study findings suggest that clients are more involved in decision making related to their pet’s health care when both the veterinary technician and veterinarian communicate with the client.
Veterinary technicians’ communication significantly enhanced client engagement in decision-making when working collaboratively with the veterinarian.”
Source: JAVMA, December 1, 2022. (Paywall) Abstract only. Link.