While the great pet adoption boom during the pandemic has subsided, its effects on the industry are only growing. Grooming, long-term care and boarding are just a few of the services clients are demanding and clinic owners are stepping up to meet the demands, despite debt that may be incurred. This has led to modified and new facilities that prioritize pets’ needs.
Source: The Washington Post, January 22, 2023. Link. We are now looking at, what do our facilities look like from a pet’s point of view,” said Carmen Rustenbeck, CEO of the International Boarding and Pet Services Association. “What does it look like? What does it smell like? How does it feel on their paws?”
INSIGHTS: This article is worth your time because it involves perspectives of lenders and veterinarians and how the Fear Free approach plays into decision making for both groups.