Animal hospitals appear to have pulled off something human hospitals have struggled to do: make patients feel comfortable seeking routine care, writes Sarah Kliff. Fueled by more comprehensive observation of pets while working from home and the massive wave of pet adoptions, volumes have taxed clinic teams nationwide.
Source: New York Times, August 10, 2020. Link.
INSIGHTS: Implementing curbside services increases appointment times, while virtual health screenings promise help with critical care and appointment prioritization. Note that Kliff says much of the increase in veterinary care seems to be for wellness visits and vaccinations.