David Ramey, DVM, believes that overdiagnosis is a growing problem with horse medicine and it is mentioned more and more frequently in human medicine. Otherwise stated, just because a doctor can make, or try to make a diagnosis, doesn’t mean a diagnosis is always necessary.
Review Ramey’s thoughts. Then decide for yourself if, when or how overdiagnosis is a possible customer experience challenge for your clients.
Source: Horse Network, September 22, 2020. Link.
Overdiagnosis describes a situation when an abnormality is found, but detection of that abnormality doesn’t actually benefit the patient. . . or owner” – David Ramey, DVM
INSIGHTS: This is a thought-provoking article. “Sometimes the hardest thing to do for a horse is nothing,” says Ramey.
This statement is an important consideration for all animals.