Powerful follow-up questions, asked in a timely manner, will double the impact, yield faster and more accurate results during interactions with clients, customers and colleagues. Patrick T. Malone shares we often miss the opportunity for enormously powerful follow-up questions that demonstrate our genuine concerns while providing us with more information about our clients’ situations.
Malone explains the NIQCL process and using “What Else?’’ to investigate problems or explore opportunities.
Source: Veterinary Advantage, December 2022. Link.
Don’t miss the opportunity created by follow-up questions in customer conversations.” – Patrick T. Malone
Also see: 2 powerful words to empower animal owners, AHD, October 27, 2020. Link.