Do you prefer to avoid confrontation? When someone asks you what you think, do you tell them what you think they want to hear or what you truly believe? Have you, or are you putting off having a difficult conversation with a staff member? Avoiding an honest conversation has a variety of personal and organizational downsides.
Source: LinkedIn Pulse, October 30, 2017.
The heart of the economy is built on relationships, not Big Data. To know how to exchange in a sincere and benevolent way, between colleagues and hierarchies, is the key to creating a strong and agile organization that will be able to face the challenges of the new digital world.
INSIGHTS: When faced with a difficult conversation leave the words, “you” or “yours” out of the conversation. Replace them with “it,” “that,” “this” or another impersonal pronoun. This focuses the conversation on the problem, not the person, and you will find it easier to give honest feedback.