Right or wrong, the goal isn’t to win an argument, rather it is to win the customer, writes Shep Hyken. When we let go of pride and focus on helping, we create better outcomes for everyone involved.
Source: Veterinary Advantage, April 2025, Link.
The next time you find yourself in a situation where you know the customer is wrong, ask yourself, “What’s more important, being right or being helpful?”
INSIGHTS: Hyken’s article would be a useful tool for a team meeting as a reminder for all team members whether interacting face-to-face, online or on the telephone.
Related: How to control your emotions during a difficult conversation, Harvard Business Review, December 2017. Link.
Image: Link.