In this science-backed talk, Christine Borath shares surprising insights about the costs of rudeness and shows how little acts of respect can boost your professional success and your company’s bottom line. She shares the main reason incivility exists is stress. People feel overwhelmed. An additional reason is skepticism about appearing too nice.
Incivility is a contagious bug. We become carriers of it just by being around it” – Christine Borath
Source: TED Conferences, January 2018. Link. Listening time is 15 minutes.
At the 7-minute point, Borath discusses the impact of a physician shouting at team members.
Researchers in Israel have shown that medical teams exposed to rudeness perform worse, not only in all their diagnostics, but in all the procedures they perform. This was mainly because the teams exposed to rudeness didn’t share information as readily and they stopped seeking help from their teammates.
INSIGHTS: There’s a lot to take in here. Consider listening and then decide where your civility can be a benefit.