In a twist on customer service improvement, Micah Solomon offers 10 things to STOP DOING that will improve your customer service. We list three of them below:
- Do away with unnecessary scripts
- Declare war on inappropriate language
- Stop thinking of customers as an interruption
Source: Forbes, March 26, 2018.
Instead of pointing out what to do to improve customer service Solomon points out the actions and mindsets that, if removed from your repertoire, will go a long way toward creating customer service excellence.
See also: Search Results for: customer service, Animal Health Digest.
INSIGHTS: Solomon’s sixth point, “Stop tolerating auditory and olfactory irritants,” is worth focused thought. We’ve lost our respect for someone on a call. Blame cell phones if you wish, but it is time to set a standard in animal health businesses to respect colleagues engaged in phone conversations.