In the best teams, the best leaders, the best cultures, there was always this thread of gratitude. So, it is very apparent that saying, “thank you” isn’t a nice-to-have, it is an absolute must-have.
Source: Chief Executive, July 21, 2021. Link.
It must come from the heart to be sincere, which sometimes is a difficult thing to teach someone.”
INSIGHTS: Too often praise is used to soften the blow of some corrective action. That sends a mixed message that usually results in devaluing the gratitude. Praise and then stop. You’ll be amazed at the results.