Scott Mabry shares, “I believe we are in danger of slipping unaware into a blurred and frantic pattern of digital interaction while forgetting that behind these tools are human beings.”
Amen!
Source: Soul to Work, March 15, 2018.
Despite the convenience of the quick text or e-mail, leaders and staff still need to talk in person to avoid misunderstandings and build relationships, argues Scott Mabry. Face-to-face interactions lead to better body language, fuller attention and a greater likelihood of clarity, he writes.
Also see:
- Customer service is the new marketing, Animal Health Digest, February 20, 2018.
- Sarcasm is so difficult to detect in texts and emails, The Conversation, March 8, 2018. The struggle to interpret written sarcasm is real. Sarcasm thrives in ambiguous situations and that’s the main issue.