Veterinary practice managers generally track and report on a number of Key Performance Indicators. These critical figures provide valuable insights into how the practice is performing and specific factors that influence performance over time. This group of highly motivated animal health pros have received considerable support from their association in recent months. The VMHA … [Read more...]
VHMA examines the importance of employee retention
Finding and keeping great animal hospital employees has become increasingly difficult and is essential to providing outstanding patient care and client service, practice growth and financial success. VHMA’s August 2018 Insiders’ Insights survey focused on issues related to employee retention. Employee engagement is a murky and multi-faceted topic and isn’t the same as … [Read more...]