Last week’s AHD Bulletin – Animal Health Digest Bulletin, August 17, 2023. Link. Most read post(s) from August 17th AHD Bulletin – Building rapport with questions. Link. …another dental treat? The inventor of Greenies™ says, “Yes.” Link. Taking care of thirsty pollinators. Link. Place keeper: 2023 Veterinary Conferences provided by Galaxy … [Read more...]
Stop throwing new hires into the proverbial pool
Complimentary Commercial Content and Commentary Newly hired employees are a precious resource for any business. Significant time and cost were expended in the hiring process which was likely initiated because help was needed immediately. Getting off on the wrong foot with a new hire is problematic for them and the business. Data indicates 81 percent of new hires say were … [Read more...]
Leading when trapped on the working floor (video)
Note: This video represents present-day challenges from a connected, communicating animal health pro community. Staffing challenges remain a big problem, says Amy Newfield, MS, CVT, VTS (ECC). She speaks to leaders at all levels encouraging them to share what is going on with them individually and work to rectify the situation with veterinary clinic managers. I’m feeling … [Read more...]
Stop giving s*!& away for free (video)
Commentary In what could be described as a rant, Amy N. Newfield, CVT, VTS (ECC), issues a call to action we’ve heard for decades. Stop giving away your valuable services for free! Stop telling clients that you agree that veterinary medicine is expensive and that your prices are too high! Stop apologizing for your prices! You are devaluing your time and your talent.” Amy N. … [Read more...]
Stop the high turnover in the front office (video)
Author, speaker and advocate Amy Newfield, VTS (ECC), wants to stop the ongoing turnover of the front office heroes in veterinary practices. These positions have the highest turnover rates in hospitals. Most veterinary receptionists are treated poorly. They aren't paid well. There is limited to no career path for them. They take on the stress of clients, veterinarians and … [Read more...]