I have supported itemizing veterinary services. This also includes billing some items at no charge and adding a professional courtesy comment when zero dollars is invoiced. Brenda Tassava, CVPM, offers good perspectives on the value of itemization instead of lump sum charges. Regardless of waht approach is used, Tassava is spot-on about strategically pricing services and … [Read more...]
Pain and P3 remnants
Sixty percent of declawed cats have residual P3 fragments according to a recent study. Back pain, inappropriate elimination, biting, aggression and barbering occurred more often in cats with retained P3 fragments. Only increased biting and inappropriate elimination habits were seen in cats without them. Source: Veterinary Team Brief, June 2017. This study’s findings may … [Read more...]
Anesthetic monitoring: interpret the readings correctly
Monitors have improved veterinary medicine. But, a monitor cannot save a life unless the team member monitoring the patient understands the readings and can determine when the monitor is wrong. Any values differing from normal parameters should be investigated to determine whether they are life-threatening or merely glitches in the equipment. Source: Veterinary Team Brief, … [Read more...]
Take the “flea talk” quiz
All animal health pros will talk fleas as some point. Here’s a fun quiz to see if you are flea talk ready. Source: Veterinary Team Brief, April 2017. Fleas are probably the most common ectoparasite of companion animals, but many pet owners are ambivalent about flea infestations. Helping clients understand the importance of flea infestation prevention can be difficult, but … [Read more...]
The biting facts about fleas
A recent study found flea and tick preventive compliance was as low as 16 percent. Flea infestations can cause much more than itching. Flea bite dermatitis or flea allergy dermatitis (FAD) is the most common dermatologic condition in dogs and cats. Plus, fleas are intermediate hosts for other diseases or parasites. Source: Veterinary Team Brief, May 2017. All veterinary … [Read more...]
How to grip a bird (pictorial guide)
Dr. Tom Tully offers an image gallery with explanations for handling various avian species. If your team struggles with handling birds, review this information at a team meeting to sharpen your teams’ approach to servicing avian patients. Source: Veterinary Team Brief, March 2017. Avian patients come in many shapes, sizes, and species. Veterinary team members can safely … [Read more...]
Quiz: managing canine dental disease
Consider taking this quiz as an individual exercise and then discussing the results at a staff meeting. Whether a veterinary team member, retail associate or sales representative, proactively managing dental disease is important for our own pets as well as our customers’ pets. “Unfortunately, only about 1 percent of pet owners brush their pets teeth,” explained Academy of … [Read more...]
Rabbits, ferrets, sugar-gliders, hamsters and ? – oh my!
I often wonder how veterinarians serve animals considered in exotic. The relatively few encounters has to be a limiting factor. But, my eyes were opened by this article about preparing a practice specifically for the exotic companion mammal sub-group. The numbers of alternative pet types is growing and with it a new specialty from the Association of Exotic Mammal … [Read more...]
Carprofen: fast facts
The history of carprofen dates back to January 1997 when Pfizer Pharmaceuticals first introduced Rimadyl® (Carprofen) to veterinarians. The generic for Rimadyl, Carprofen, was marketed much later. Consider the number of veterinarians, vet technicians and staff persons in your location that graduated after 2007. Then share this information and your experiences with them at a … [Read more...]
Top 5 client pet peeves
Jessica Goodman Lee, CVPM, shares her perspective on how clients view practices and the annoyances that work against client satisfaction. Source: Veterinary Team Brief, April 2017, page 33. Lee’s top 5 client pet peeves: Lack of information Lack of education Failure to provide documentation Lack of caring Failure to delegate INSIGHTS: Note the take … [Read more...]
Small talk can enhance the client-veterinary practice bond
Small talk plays an important role in everyday lives. In the veterinary practice, small talk is the first step toward building solid client–team relationships based on understanding and trust that result in improved patient-care outcomes. In subsequent meetings with the client, team members can refer back to what they learned from casual conversations about the client’s … [Read more...]
Pre-op surgical site preparation is critical
Surgical site preparation is one of the more important skills operating room veterinary technicians perform in regard to patient care. Currently, surgical site preparation protocols are not standardized. Thus, veterinary team members should adhere to their practices’ accepted procedures when preparing patients for surgery. Source: Veterinary Team Brief, January/February … [Read more...]
Violence in veterinary practices – be prepared
Since 2006, news outlets have reported dozens of violent crimes against veterinary professionals in their workplaces in the United States, ranging from simple assault to homicide, murder–suicide, and rape, followed by murder. The offender may be a client, a stranger, a team member, or an outsider in a volatile relationship with a team member. Source: Veterinary Team Brief, … [Read more...]
Quiz: Surgical Instruments
Challenge yourself and your knowledge of instrumentation using this fun quiz. Consider choosing sides and starting a veterinary team or sales meeting with it as a game or contest. Source: Veterinary Team Brief, November/December 2016. How many of these commonly used surgical instruments can you correctly identify on sight? … [Read more...]
Plaque, tartar, gingivitis – oh my!
Pets need dentistry least three times in their lives. February is National Pet Dental Month Teeth scaling is a big part of the in-clinic dental cleaning. Jan Bellows, DVM, DAVDC and DABVP, offers tips for veterinary teams. Source: Veterinary Team Brief, January/February 2017. 5 guiding points can help ensure that every patient’s teeth are cleaned with similar expertise. … [Read more...]
Acclimate relief veterinarians to ensure good patient care
It is up to practice leadership and permanent team to ensure relief veterinarians are an asset to a practice without affecting the quality of patient care. Source: Veterinary Team Brief, July 2016. (partial access). First, the veterinarian and/or practice owner should prepare the team to work with a new relief veterinarian by highlighting the reasons he or she was chosen. … [Read more...]
Veterinary hospice helps clients and patients
We found this article thoughtful, informative and relevant as the average life span of pets continues to increase. In veterinary hospice, the goals of care include managing clinical signs, promoting patient comfort and preserving or improving quality of life; not attempting to cure the patient. Source: Veterinary Team Brief, November/December 2016. Clients increasingly … [Read more...]
Look into the ears
Ear problems rank in the top five of reasons a pet owner seeks treatment for their dog or cat. This ear cleaning image gallery will make for a good discussion about the importance of ear health. Consider using the video in a staff meeting to discuss various ear health approaches. Source: Veterinary Team Brief, October 2016. (full access requires sign-on) Ear cleaning … [Read more...]
How to say thanks on a budget
Two things are at play this time of year: holiday gifting decisions and planning for the coming year. Each of these activities can stress budgets. In this article, rewards programs are presented as good ideas that work for rewards and may work for the holidays too. Source: Veterinary Team Brief, May/June 2013. Team members like to know they are doing a good job, so it is … [Read more...]
Social media is meant to be social
Using social media effectively means much more than having an online presence. It means choosing content wisely and actually engaging with clients to build their confidence and trust in the practice. Source: Veterinary Team Brief, November/December 2016. Team take-a-ways: Veterinarians: As practice owners, the ROI of paying team members to spend time online likely is … [Read more...]
Commit to really listening
We are more distracted than ever. Whether you are a veterinarian, retail associate, hospital staff member or sales representative, listening skills take effort and development. Too often, we get so busy or pushed that even skilled listeners just go through the motions. Dr. Moffett shares how to manage listening. Source: Veterinary Team Brief, April 2015. Genuinely listening … [Read more...]
House soiling in senior pets
It is easy to assign “my pet’s showing his age” to soiling by a senior pet. But there are reasons beyond a break-down in the animal’s training. Adam Rudinsky, DVM, MS, DACVIM, reviews the top five reasons for fecal house soiling in senior pets: Behavioral disorders Colorectal and anorectal diseases Osteoarthritis Structural disease Neurological … [Read more...]
Editorial – Assemble a top-notch crash cart
Maybe I spent too long in marketing, sales and sales leadership. For any distributor representative, this article provides an awesome opportunity to have a targeted discussion about being prepared with veterinary hospital team members. Source: Veterinary Team Brief, August 2016. Preparation is key to performing well in any emergency situation, and nowhere is preparation … [Read more...]
Editorial – Managing stress as a team
In the past week, your AHD team reviewed 12 articles related to professional stress, performance anxiety and the suicide rate of veterinary team members. In this edition of AHD BULLETIN, we included information from Susan David, Ph.D., and others about with emotions management. We’ve included this article because it deals with stress as a team problem beyond personal … [Read more...]
Dog-centric practices benefit dogs, vet teams
Progress is being made in all animal care segments to reduce the stress on animals when visiting a veterinary hospital or treatment environment. This article, the first of two, presents proactive thinking and preparation for animals that respond negatively to practice visits. The guidance includes people safety and reminds us that some preparations need to start at … [Read more...]
Microchip conundrum
Microchips are great for helping lost pets find their way home. But microchipping and ownership ethics present dilemmas to veterinary teams. Honoring the veterinarian-client confidential relationship trumps the chip record. This article discusses ethics, current laws or the lack thereof, and possible court cases. Source: Veterinary Team Brief, September 2016. No matter the … [Read more...]
Editorial – Keep the loop(s) closed
Multiple social media sources organize content for veterinary practices. The challenge is to keep the practice team up to date on what is being posted and the possible questions that could result from it. Knowing what practices are posting can also be a big help for sales representatives as they support their clinic customers. Similar dynamics exist for reps who service retail … [Read more...]
Educate yourself and clients on ringworm
Recognize ringworm, treat it and educate clients fast says Chris Keller, Animal Dermatology Center, Studio City, California. The zoonotic potential of this disease must not be underestimated. Frequent client communication and patient monitoring are the best ways to assure a successful outcome. He discusses how the disease presents, diagnosis, treatment and environmental … [Read more...]
Mitigate mistakes
Tracy Dowdy, CVPM, discusses prevention and management of the inevitable mistakes that happen, particularly in a fast-paced veterinary practice. Creating a better working environment for team members and clients includes these actions: Ensure the practice does as much as possible to help team members avoid making wrong decisions or acting inappropriately Acknowledge … [Read more...]
Handling scheduled drugs requires teamwork
Team accountability sums up this article about scheduled drug handling. Too frequently, we forget that inventory is managed best by a trained, knowledgeable team. Source: Veterinary Team Brief, August 2016, page 13. Team Takeaways: Veterinarians: Each veterinarian should carry his or her own individual DEA license, as well as any required state licensure, to ensure … [Read more...]