This article is more current today than it was when Brenda Tassava, CVPM, CVJ, VLCE, wrote it in 2018. Communication diligence is one of the big lessons as we manage through a crisis. We cannot assume that one-and-done efforts will resonate or be remembered, let alone acted on. Tassava discusses the need to remind, recall and recheck, plus forward booking appointments with … [Read more...]
Great students don’t necessarily make great employees
School and work environments are quite different, and the strategies that help students excel throughout their academic life aren’t necessarily the same ones that lead to success in a working life. Stav Ziv shares some perspectives on the challenges of transitioning to the workforce: Not being used to hearing ‘not good enough’ and not knowing what to do when it happens Being … [Read more...]
Music that helps you be more productive
Jared Lindzon writes about music in the workplace and its influence on productivity. The choices must address human and animal needs in animal health facilities. We’ve added sources for your consideration that address productivity, personnel and animals. ¯ . . . music is preferred over any other background noise in the workplace. . . A continually changing music stream is … [Read more...]
Ways to improve access to veterinary care
In a perfect world, all animals would have equal access to veterinary care. But this is not reality. Multiple factors keep pet owners from seeking the veterinary care their animals need. There ARE solutions writes Amanda Landis-Hanna, DVM. Access barriers can include language,transportation, education, culture, socioeconomics, medical or mental illness,and rural or urban … [Read more...]
Upgrading client reminders
Reminders remain a significant component for ensuring veterinary clients return to the practice. Brenda Tassava, CVPM, CVJ, VLCE, discusses mixing the old with the new methods and provides a refreshed reminder strategy complete with tactical elements and timelines. She also discusses the value of forward bookings in the context of reminders. Source: Veterinary Team Brief, … [Read more...]
Considering blood pressure with routine exams
When it comes to veterinary patient care, blood pressure is seldom included in a routine preventive physical examination. Brenda Tassava, CVPM, CVJ, VLCE, discusses the benefits, challenges and establishing protocols. This is a great topic for a team meeting. Source: Veterinary Team Brief, October 2018. Link. Take Action notes: As a team, consider cases where BP … [Read more...]
Brush up on measuring blood pressure
Whether in general practice settings or emergency or critical care environments, blood pressure measurement is used as a diagnostic tool. Oriana D. Scislowicz, LVT, provides an opportunity for veterinary nurses and clinic staff to brush up on their skills. Source: Veterinary Team Brief, October 2018. Link. Take action notes: Include blood pressure measurement as a … [Read more...]
Do pets have parents, guardians, owners?
Does it matter what we call ourselves and our pets? What are the implications? Debra F. Horwitz, DVM, DACVB, analyzes the nomenclature, legal implications and nuances of our role with pets. No matter the label, every pet deserves to be as free as possible from: Discomfort and exposure Fear and distress Hunger and thirst Illness, disease, and pain Inability … [Read more...]
5 tips for choosing a stethoscope
Amara Estrada, DVM, DACVIM, offers tips for choosing a stethoscope for those who decide to upgrade: Choose the best, not the most expensive Be familiar with the features Do not neglect the earpieces Position patients properly Take time to listen for arrhythmias Source: Veterinary Team Brief, August 2018. Link. Take time to choose your stethoscope and … [Read more...]
Key items that make a successful lunch and learn
Whether working to advance team skills or increase knowledge about a topic, engaging team members is critical. An effective Lunch & Learn involves more than an introduction and a demonstration over lunch. No team member will leave lunch feeling confident about performing a new skill without actually performing the skill him- or herself. Source: Veterinary Team Brief, … [Read more...]
Let’s talk parasites
A consistent message about parasite prevention is important, and clear information is crucial, writes Kara Burns MS, MEd, LVT, VTS. She reminds us the importance of team skill training and a clear, consistent message on various parasite topics. To communicate effectively, veterinary team members must understand the connection between what they want to say and how they want to … [Read more...]
Veterinarians are important to beekeeping
Gillian Kruskall, DVM, writes about the veterinarian’s role in beekeeping since te VFD regulations require site inspections to establish VCPRs. When a beekeeper contacts you, Kruskall’s article will help veterinary teams “bee” ready. Source: Veterinary Team Brief, July 2018. Link. Each state has a number of certified state apiary inspectors who are highly skilled at … [Read more...]
Geriatric pets have different needs than senior pets
Dogs older than 10 years and cats older than 14 years are considered geriatric, not senior, according to Mary Gardner, DVM. Geriatric pets do not have the same issues as senior pets and need to be treated differently. Educating clients and providing useful tips helps the pet and family members, who usually are frustrated and scared of what lies ahead. Source: Veterinary Team … [Read more...]
Team member discounts and the IRS
Practices can determine the discount provided to their team member. Even though discounts are a popular benefit, practice management must follow Internal Revenue Service regulations or owners, managers and team members may face hefty fines. Source: Veterinary Team Brief, May 2018. Link. Veterinary team members have always considered discounts a substantial benefit, but they … [Read more...]
Accommodate clients with disabilities
Beckie Mossor, RVT, shares the attitudes necessary to interact with animal owners who have disabilities. The way pet owners are treated at the practice or at a retail facility directly affects their understanding, compliance and overall satisfaction with their pet’s care. It affects customer retention as well. Source: Veterinary Team Brief, June 2018, page 29. … [Read more...]
Behavioral assessments essential
The American Veterinary Medical Association, the Association of Feline Practitioners, and the American Animal Hospital Association all include behavioral health in their guidelines and highlight behavior as an essential part of animal health and routine wellness visits. Leslie Sinn, DVM, DACVB presents information about conducting assessments on behavioral symptoms that will … [Read more...]
Quiz: Controlling Pathogen-Specific Infection
See how you do with this seven-question quiz that may challenge your knowledge of infectious disease prevention. Common scenarios are presented as encountered in small animal practice and shelters. Source: Veterinary Team Brief, March 2018. Link. Veterinary personnel are obligated to take reasonable precautions to mitigate foreseeable risks associated with infectious … [Read more...]
Use and care for microscopes properly to ensure accurate results
All veterinary team members responsible for preparing and viewing microscopy samples should be familiar with the different components of the microscope and the viewing requirements for each biologic substance. A well-maintained microscope ensures that samples are free from contamination and results are accurate. Daily cleaning and maintenance also protect the practice’s … [Read more...]
Top 5 kitten behavior tips
Kitten owners can avoid future behavior challenges by communicating expectations to their kittens. For that to occur, veterinary teams can help by providing basic guidance to owners. Most unwanted destructive behaviors can be prevented with thoughtful management. Source: Veterinary Team Brief, February 2016. Link. Some simple interventions may prevent unwanted behaviors and … [Read more...]
Opinion – Manage maggots and bots in dogs and cats
Images of screwworm infestations in newly born kittens, ferrets and rabbits before 1966 still bring nightmares. Clear are the memories of tiny, near-hairless, days-old animals lying across my palm while we systematically removed screw worms from holes nearly the size of a pencil eraser. Fly control product stations were everywhere on our farm. We bought ducks to help clean … [Read more...]
Quiz: Implementing wellness plans
Test your knowledge with this quiz on the key elements of a successful wellness plan, as well as some common misconceptions. Consider engaging your entire staff to take this quiz. Questions 9 and 10 may be revealing. Source: Veterinary Team Brief, January/February 2018, Link. Wellness plans are not only beneficial for pet owners and pets, they also provide veterinary … [Read more...]
Puppies and kittens with diarrhea can be biohazards
Puppies and kittens can be fuzzy little biohazards, writes Maureen Anderson, DVM. It’s a paradoxical picture. She outlines different roles and responsibilities, sharing what each team member should and should not do to help control the spread of infection when handling diarrhea cases. Source: Veterinary Team Brief, April 2018, Link. Veterinary practices should have an … [Read more...]
Presenting euthanasia as a reasonable option may benefit DVMs, owners and pets
Euthanasia and end-of-life considerations are predictable stressors for veterinary professionals, says Katherine Goldberg, DVM. What follows is a rational and strategic discussion of euthanasia from both the DVMs’ perspectives and the pet owners. She thoughtfully suggests we rethink euthanasia from something we must or should consider to something we might or could … [Read more...]
Forward appointment booking; just do it!
We EXPECT to leave our doctors’ and dentists’ with the next appointment in hand. This was not a common practice 20 to 25 years ago. It took time to make that discussion an expectation rather than a suggestion. This booking concept was first proposed for veterinary practices in 2015 by AAHA and Partners for Healthy Pets, among others. There is little evidence that it is … [Read more...]
Wheek! Good info on guinea pig care
Wheeking is what excited guinea pig vocalization is called. They are the second-favorite rodent kept as pets in the U.S. Guinea pigs are docile, social animals that enjoy interaction with their caretakers. Their husbandry needs are relatively simple. However, they have specific dietary and housing needs. Improper at-home care can result in illness or injury. Source: … [Read more...]
Telemedicine and its impact of veterinary medicine
The AVMA House of Delegates recently voted to implement a new policy regarding telemedicine. When using telemedicine tools, the veterinarian must have an established veterinarian–client–patient relationship (VCPR). Clients should be aware of the advice giver’s identity, location, licensure status, and potential privacy and security issues with electronic … [Read more...]
Elevating the role of veterinary nurses
It is important for animal health pros to understand the Veterinary Nurse Initiative and its empowerment for this work force. It aims to standardize the profession’s educational requirements, scope of practice, requirements to maintain the credential, and title protection, and to rename the role from veterinary technician to veterinary nurse. Source: Veterinary Team Brief, … [Read more...]
Quiz – Legal implications of dispensed medications and written prescriptions
Animal health pros who sell, prescribe or dispense prescription substances will benefit from taking this quiz. The quiz reviews common scenarios for dispensing and submitting prescriptions for noncontrolled and controlled substances. Consider making this a team exercise. For sales personnel, being competent in the topics this quiz reviews will make you a better resource for … [Read more...]
Canine body language important for health, safety
Reading canine body language accurately is important for patient health and comfort, veterinary team safety and proper client education and consultation. Clues such as proximity preference, food acceptance, postures and expressions improve understanding of patient emotions. Source: Veterinary Team Brief, September 2017. The more relaxed a patient is, the more likely an … [Read more...]
Feline asthma updates
Feline asthma is a common cause of cough and intermittent respiratory distress in cats that can be challenging to diagnose and treat. However, prognosis is generally good with the appropriate treatment. Feline asthma management can be separated into acute and chronic treatment strategies. Treating with bronchodilators can sometimes cause more harm than good. Source: … [Read more...]