Not all veterinary clients can afford the gold standard and sometimes a pet’s health situation has limitations. Mark Thill reviews how the rising bar for “standard of care” comes with ethical and practical challenges. He shares perspectives from various leaders about “care creep” and how some veterinary students are being introduced and taught to deal with care … [Read more...]
And, “What else?”
Most communication failures occur when we do not fully understand the customer’s point of view. Source: Vet Advantage, December 2022. Link. When the customer has answered your initial question, and you have acknowledged their response, the next appropriate follow-up question is, “And what else?” INSIGHT: Feeling nosey? Do not worry as leaders are naturally … [Read more...]
Worth a Glance – December 14, 2023
Last week’s AHD Bulletin – Animal Health Digest Bulletin, 2023. Link. Most read posts from the December 7th AHD Bulletin – Pay attention to others. They’re not thinking of you. Link. Lapsing client numbers increasing. Link. The average pet owner has 72 “pet panics” per year. Link. ============================================ Top 10 veterinary … [Read more...]
A proactive approach to feline stress
Contains Commercial Content Cat owner and Vet Advantage columnist Dawn Singleton-Olsen explains how helping veterinary teams educate cat owners about regular vet visits and some products that are helpful with the stresses of proactive feline care. Source: Veterinary Advantage, December 2022. Link. . . . attract more cat owners through client education and recommending … [Read more...]
The right stuff for success
The right stuff works across industries, professions and occupations. Source: Veterinary Advantage, February 2023. Link. Their focus is on the problem, not the person involved. INSIGHTS: High performance attitudes, characteristics and skills are universal. … [Read more...]
The power of “What Else?” and other follow-up questions
Powerful follow-up questions, asked in a timely manner, will double the impact, yield faster and more accurate results during interactions with clients, customers and colleagues. Patrick T. Malone shares we often miss the opportunity for enormously powerful follow-up questions that demonstrate our genuine concerns while providing us with more information about our clients’ … [Read more...]
AAFP’s Guideline Briefs, an exclusive member benefit
AAFP’s new Guideline Briefs have been designed to help convey the major tenets of past guidelines into a short, easy-to-read format that can be easily printed and posted in veterinary practices and help educate staff. Source: American Association of Feline Practitioners, Link. Future Guidelines Briefs will be included as supporting materials when new practice guidelines are … [Read more...]
A critical time for osteoarthritis
One of the largest trends in animal health has been the rise in cases of osteoarthritis, writes Graham Garrison. Citing increasing obesity trends in cats and dogs, he shares facts gleaned from Banfield studies and key points from Jo Ann Morrison, DVM, MS, DACVIM. <increasing obesity> trends have created a critical moment for veterinary teams to adjust our tactics as we … [Read more...]
Reasons for optimism in the animal health market
Based on recent industry figures, things are looking up for the animal health market, says Graham Garrison, who shares industry figures and estimates that bolster confidence in the pet care segment. <factors contributing to U.S. pet industry growth> include a heightened focus on pet health and wellness among pet owners in closer contact with their pets, a ramped-up … [Read more...]
Consolidation trends of veterinary practices acquired by corporate groups are important to observe
Note: Articles like this one are must-reads for animal health pros. Consolidations by merger/acquisition, vertical integration, alliances and more affect how we do business and as important, how animal owners are influenced and guided. Graham Garrison examines the trends of corporate group acquisitions of veterinary practices and shares perspectives from several practice … [Read more...]
Worth a Glance – June 23, 2022
Last week’s most read posts IRS increases mileage rate for remainder of 2022. Link. Last week’s AHD Bulletin Animal Health Digest Bulletin, Thursday, June 16, 2022. Link. =================================== New grant will help veterinary students learn how to practice using a ‘spectrum of care’ model Source: Veterinary Advantage, June 2022. Link. The … [Read more...]
Change and consequences
Experts often conclude people are resistant to change, which is not true. We are resistant to one of the two consequences of change: success, or failure. I do not believe folks fear success. So, the resistance to change is rooted in the fear of failure. Source: Veterinary Advantage, April 2017. Link. Conversely, the lack of consequences, negative or positive, will only … [Read more...]
Veterinary Cannabis Society working to empower through education
The developing cannabis market for animals is a prime example of a consumer-driven market seeking consistent, dependable supply. CBD supplements and cannabis use remains a hot and complicated topic in veterinary medicine. Traditional research is scarce compared to other veterinary products, but that has not slowed the development of new products. The Veterinary Cannabis … [Read more...]
Success starts with followership
Unfortunately, too many people ignore followership and focus instead on trying to be more engaging, convincing or interesting. Source: Veterinary Advantage, August 2021. Link. When you give someone directions to your home or office, you first determine the other person’s location or starting point. The directions you then give vary based on where the other person is at any … [Read more...]
Mixing the old with the new in veterinary practices
There is a great opportunity to pair innovative, new ways of delivering patient care with more traditional practices to elevate the standard of care, shares Link V. Welborn, DVM, DABVP, CCRT. Citing increased patient volume as a good sign, he says workforce shortages are the biggest issue facing the profession right now. Source: Veterinary Advantage, July 2021. Link. It’s a … [Read more...]
Equine asthma, taking their breath away
Equine asthma is an umbrella term to cover previously diagnosed conditions of inflammatory airway disease and recurrent airway obstruction. It is a non-infectious inflammatory disease of the lungs of horses and a lifelong condition for individual horses. The role of infectious diseases in equine asthma is still under review. Source: Veterinary Advantage, February 2021. … [Read more...]
The dentistry gap
Dawn Singleton-Olson reinforces the importance of comprehensive oral healthcare assessment and treatment (COHAT) to address the nearly 70 percent of cats and 80 percent of dogs over the age of 3 have some form of periodontal disease. “Pet owners truly want what is best for their animals, but often don’t understand how critical dental care is to the overall health of their pet … [Read more...]
All ears
You’re not listening to me.” Your customer is actually saying you aren’t taking them seriously and it is probably because you didn’t acknowledge their concern before you offered a solution. Source: Vet-Advantage Magazine, June 2016. Link. By responding to the other person, you are telling her that she has the power in the conversation. Remember, they are the … [Read more...]