In this piece, Pam Foster shows how the distributor rep is a resource for customers. Her solid guidance is to look at each practice individually and not fixate on short-term interactions. Source: Veterinary Advantage, March 2017. Mike Hay, Abaxis (formerly Henry Schein) offers some pointers to help you stay on top of the latest innovations while also managing your daily “to … [Read more...]
Consider the consequences of action or inaction
We don’t resist change. We resist the fear of failure which is one of the two consequences of change. A change will either succeed or fail. No one is resistant to success, so our fear is failure. That fear sometimes prevents us from acting, which has its own set of consequences. Source: Vet Advantage, March 2017. Negative or positive consequences are great motivators in … [Read more...]
Kim Allen, 35 years and still smiling
Kim Allen was introduced to me for the first time more than 20 years ago. Her demeanor was friendly, focused and it was apparent she was destined to be a leader in our industry. Today, Allen is keenly aware of helping the next generation of female executives within the industry. She is optimistic about a newly formed organization called Women in Leadership and Management in … [Read more...]
Leadership requires physical, mental strength
Effective leadership requires much – vision, strategic thinking, tactical skills and the list goes on. We sometimes overlook the physical and mental requirements to be truly effective. We previously focused on the physical health requirement and would like to move to the mentally strong leader. Source: Vet-Advantage, February 2017. Confidence is often described as being … [Read more...]
Ask the right questions
To understand another person’s point of view, we sometimes need to ask questions to clarify issues or obtain a deeper understanding of why they have that point of view. Too often, the process of questioning is done by rote such as, “what is the problem, why do you think that, etc.?” You will learn more if your questioning is natural and in depth. Source: Vet-Advantage, … [Read more...]
Dr. Little talks disruption
Your AHD team enjoys sharing Dr. Adam Little’s Exponential Vet posts. His focus about disruptive technologies and their impact on the future of veterinary medicine continues. He expresses concerns about the lack of flexibility in the veterinary hospital model. Source: Veterinary Advantage, November Digital, 2016, page 16. Practices need to be able to adapt and that requires … [Read more...]
Approach conversations from your customer’s point of view
As veterinary professionals, we understand the importance of compliance and are committed to achieving that goal with every customer. Unfortunately, that perspective is often the biggest barrier to achieving our goal. Approaching these conversations from our customer’s point of view, rather than our own, will yield greater results. Source: Vet-Advantage, Livestock Edition, … [Read more...]
Satisfy 2 clinic customers
Ed Blach, DVM, MS, MBA, reminds us of the dichotomy of servicing both humans and animals as veterinary clinic customers. The same is true of retail associates who deal with the public. He says veterinary teams must love to service humans as much as they love dealing with animals to be successful. Source: Vet Advantage, September 2016, page 20. The client experience is … [Read more...]
Payne talks about Compassion-First Pet Hospitals
John Payne, founder and CEO of Compassion-First Pet Hospitals, discusses the Mayo Clinic-like approach to veterinary care he envisions. This vision includes exceptional care for animals and the need for a positive experience for both the client and referring veterinarian. Source: Vet Advantage, September 2016, page 24. We have to be good listeners. Rather than thinking we … [Read more...]
Prepare to be powder-free
It is inevitable that powdered gloves will join the dinosaurs of animal health SKUs, based on a pending FDA ruling. Whether it takes affect this year or is delayed into 2017, it is time to try out alternatives, writes Laura Thill. To see the FDA’s proposed ban, visit https://www.regulations.gov/document?D=FDA-2015-N-5017-0001. Source: Vet Advantage, August 2016, page … [Read more...]
Banfield’s Aja shares his big picture
Dan Aja, DVM, chief medical officer for Banfield Pet Hospital, moved from private practice into industry roles. He shares some perspective on the challenges of those situations and about our industry. Following the Aja story is a micro-review of The State of Pet Health® 2016 Report (page 38), created by Banfield’s research team. In summary, Banfield data shows diabetes and … [Read more...]
Are you really listening?
“They’re not listening to me.” This is one of the more common complaints I hear when working with individuals and groups to enhance their communication and leadership skills. Listening to be polite, listening to respond or listening just to let them vent, are just a few of the reasons for the breakdown in communication today. Source: Vet Advantage: June, 2016. Respecting … [Read more...]
Preparing for IRS Section 179 tax deductions
The end of the year will be here before you know it. Now is a good time to look into those capital equipment options to help take advantage of the IRS Section 179 tax deductions. Pam Foster shares information targeted for distribution representatives in this two-part series. The information is applicable to veterinary teams as well. Source: Vet Advantage Blog. Starting … [Read more...]
Henry Schein leader shares global perspectives
Peter McCarthy oversees Henry Schein’s global animal health business. He shares perspectives about global commonalities, market shifts, alternative sources and corporatization. Source: Vet Advantage, July 2016, page 22. …the veterinarian running his/her practice has an increasing interest in what’s happening around the world, how consumers are looking after their animals … [Read more...]
Position yourself for success
The internal messages you send yourself regarding your role in the hospital, the distribution company or the manufacturer largely determine your success with your clients, your practices or your customers and therefore within your respective organization. Consistent high performers in the veterinary industry have a very clear image of their role in every interaction. Source: … [Read more...]
Implant for growth and profit
Growth implants benefit production and return in beef cattle. This is well-documented. While consumer pressure counters proven science; properly used implants facilitate additional pounds of gain at sale day. Next to wormers, they have the highest ROI in beef operations. Source: Vet Advantage, Livestock Edition, Spring 2016. Growth promoting technologies are a cost … [Read more...]
Animalytix shares 2015 industry trends at WVC executive forum
The Animalytix Senior Executive Forum covers a variety of topics for industry stakeholders. The results this year included a unique price volume analysis reflecting the performance of nearly 500 brands since 2014. Trends indicate growth in the industry overall. Source: Vet Advantage, March 2016, page 24. The formal program included an overview of 2015 Results for the U.S. … [Read more...]
Second-guessing, the great re-think
Many of us see the results of second-guessing played out weekly if not daily. The tendencies to make decisions in a vacuum or change directions from a previous decision is near-rampant in some companies and organizations. These authors outline fixes for common re-think behaviors. Clarify the decision-making process Establish a “silence denotes agreement” ground rule at … [Read more...]
Reps can be full business partners
Veterinarians, especially those working toward more active veterinarian-client-patient relationships in the face of the veterinary feed directive regulations, can be considered reps in this article by Pat Malone of The PAR Group. (See VFD-still much to do, 2/4/16). Leaders, he says, gain and keep wholehearted followers for a given course of action. Consider Malone’s five key … [Read more...]
AAHA’s Cavanaugh eyes 2016
Mike Cavanaugh, AAHA CEO, emphasizes using resources in the supply chain and communicating with clients in this Q and A piece. Source: Veterinary Advantage, January 2016 Digital Issue, page 12. The vehicles we use for communicating with clients offer incredible opportunities for us to stay in touch in between appointments and educate our clients on the importance of … [Read more...]
Editorial – Millennials, here they come!
Millennials are those born between 1982 and 2004. They’re the focus of two recent articles. I initially thought, “Why are we going here again?” A better perspective is that the oldest millennials are now 32 to 33 and are part of the paying economy. It IS time to learn more about this generation. Source: Trends, January 2016, page 26. (direct link unavailable) This is the … [Read more...]