Today’s Veterinary Business asked people to talk about what they’re seeing and hearing as the United States deals with the COVID-19 pandemic. Some hospitals are putting remote consultations to greater use, meeting clients in parking lots and doubling down on cleaning and sanitizing. Source: Today’s Veterinary Business, March 2020. Link. Mia Cary, DVM. shared this. I’m seeing … [Read more...]
Train the whole team on dentistry, oral care
Midmark’s Danielle Heberle, CVT, VTSH (Dentistry), provides sound reasoning for total clinic team dentistry training in this SPARK video. She discusses the practice development opportunities as well as Midmark’s training services. Traditionally we have seen that the client care people get left out of the education process. It is sad considering how integral these staff members … [Read more...]
Talking money with animal owners (video option)
Veterinary team members frequently anticipate client objections to treatment recommendations before the conversation gets started, writes Wendy Hauser, DVM. She offers proactive recommendations to help handle money discussions, including team training. Source: Today’s Veterinary Business, February 2020. Link. A disconnect can arise between pet owners and veterinary teams … [Read more...]
Pet insurance remains polarizing for many
Addressing the fear and reluctance found in many veterinarians and staff members, Wendy Hauser, DVM, summarizes key elements of pet insurance. Pet insurance is property insurance, not an accident and health product. Veterinary teams are allowed to endorse the idea that pet health insurance is a helpful tool in helping the client provide care for their pets. Source: … [Read more...]
USP 800 deadline looms (videos)
USP <800> was created to help protect workers, patients and others in veterinary environments. It was published February 1, 2016 with an implementation date of December 2019. USP <800> involves facility changes, such as adding additional rooms to prepare hazardous drugs. It also involves a change in operations and how veterinary teams deal with drugs in their … [Read more...]
E-Commerce Summit reconvenes in KC
Following the success of its 2018 inaugural gathering, NAVC Media will host the second annual E-Commerce Summit at The Westin Crown Center in Kansas City, Missouri, September 17-18, 2019. The dynamic two-day conference will focus on changing consumer dynamics, retail trends, blending channels, emerging care models and best practices affecting business strategy. Source: … [Read more...]
Rust, dust are not good retail looks
Brian Conrad, CVPM, does not advocate veterinary clinics try to copy or be like the box stores. Veterinary hospitals are about education and deliberate, methodical recommendations, while big box stores focus on product choices and other options. Conrad says it is important is to showcase what you have to offer regardless of how much space is dedicated to retail … [Read more...]
Opinion – Adjust clinic visits to appeal to millennials
Architect Paul Gladyz offers thought-provoking ideas about how to adjust the veterinary visit to meet the experience-desiring millennials. As a father of millennials, his perspective is personal, as well as professional. Millennials want their experiences to work toward an enjoyable life. Source: Today’s Veterinary Business, April 2019. Link. The fact remains millenials are … [Read more...]