Transformational coach Kerri Balliet offers three steps to improve your coach-approach leadership and increase employee efficiency. Ask 'why' as many times as it takes to get to a root reason behind a behavior or action. Be a non-judgmental coach, to support their teams' insights without judgment and shame. Teach your players to look for patterns. Source: Target … [Read more...]
Take ownership of the review culture
Online reviews have the power to grow or hinder your business. Eighty four percent of consumers read and trust online reviews, and consumers have never been more open—or vile—with their opinions. Consider the results of a recent Brightpearl study to fine tune your customer experience and response to online reviews. The study found that 77 percent of one- to three-star reviews … [Read more...]