Complimentary Content It takes a community of advocates to ensure individual pets and pet populations are given the best protection options. A unified message of prevention, risk identification and consistent questioning during intakes is essential for managing risk. Jenifer Chatfield, DVM, DACZM, DACVPM, shares the importance of intake protocols focusing on opportunities … [Read more...]
Pet Business customer loyalty survey results
Results from a 2020 survey of persons using small businesses reinforces the importance of three factors important to boarding, daycare and groomers. These factors are familiar in veterinary surveys and important to consider as the clients are the same. Deliver high-quality service consistently: 62 percent said this is the most important trait Create a personalized … [Read more...]
How to start a fight with a client
Louis Dunn turns customer experience training upside down from what to do to what not to do. She shares phrases staff members use that can kill your client service and make a client feel as if you are trying to make them angry and start a fight: Our policy is . . . We have been really busy . . . Press 1 for…Press 2 for…Press 9 to repeat these choices . . . … [Read more...]
Precautions for reintegrating dogs in daycare post-WFH
Michelle Semanski discusses the likelihood of some dogs being different post-work-from-home than they were before. She recommends slow reintroduction of any individual dog to be sure it can get along with kids. . . . dogs who grew up in daycare may have lost their puppy innocence” Semanski says resource guarding, separation anxiety or high arousal are common behaviors that … [Read more...]
Pet nutrition important to professional groomers and boarders
Groomers and boarders know more than hair. Nutrition is important, too and they discuss it often. Source: Understanding the nutritional needs of pets, Pet Boarding and Daycare, January/February 2020. Link. Content was provided by the Professional Pet Boarding Council < link > INSIGHTS: There are more than 25,000 persons engaged as professional groomers and in pet … [Read more...]