Commentary Retailers are facing fundamental shifts in the rules and relationships that define the consumers’ purchase paths. At its core, retail is about delivering the right product at the right price to the right customer. The same goes for services businesses. Like it or not, digitalization empowers business models like marketplaces, direct-to-consumer and social … [Read more...]
Worth a Glance – September 14, 2023
Last week’s AHD Bulletin – Animal Health Digest Bulletin, September 7, 2023. Link. Most read post(s) from the September 7th AHD Bulletin – 7 dangers dogs may face in the fall. Link. Leading behavioral change. Link. Cryptosporidium parasite is endemic to even the tidiest dairy farms. Link. Health management of early weaned beef calves. Link. Views of this … [Read more...]
3 things to know about consumer spending
At NRF 2023: Retail’s Big Show, National Retail Federation’s Mark Mathews and Jonathan Silver, CEO, founder of Affinity Solutions, discussed the forces propelling consumers to spend. Affinity’s data showed consumers didn’t curtail discretionary spending as prices for everyday items increased. Instead, they drew on savings and other sources of income to continue spending at … [Read more...]
The new normal is, in fact, the old normal
These two reports from the National Retail Federation are good reads for animal health pros as strategies for 2023 get implemented and refined. NRF’s 2023 Big Show in New York City featured a live, free-flowing discussion between Walmart’s John Furner and Harvard Business School's James Cash. They covered change, the importance of long-term perspective, faith, perseverance, … [Read more...]
Worth a Glance – March 10, 2022
Last week’s most read post Too many pets kept alive when it’s not the kindest option, say vets. Link. Last week’s AHD Bulletin Animal Health Digest Bulletin, Thursday, March 3, 2022. Link. =================================== Let’s cancel the online review culture Source: Today’s Veterinary Practice, February 11, 2022. Link. Dana Varble DVM, CAE, … [Read more...]
3 key factors led to a record-setting 2021 holiday season
As economic and production factors from agriculture affect animal health potential in food animal markets, retail trends are reflected in the companion animal health marketplace. Katherine Cullen shares the key factors that carried through 2021 into the holiday season along with a look at the multichannel shopping journey: Early shopping The price was right Stores … [Read more...]
Evolving the window shopping experience (includes podcast)
Trends in consumer shopping reflect how animal owners seek products and services are discussed in this episode of the Retail Gets Real podcast. All commerce is becoming digital — even when it happens in store.” “Shoppers are operating in a more blended world as the boundaries between physical and digital shopping start to fall away. For example, 68 percent of shoppers say … [Read more...]
Where is retail headed?
Back to normal? NOT! Retail will continue changing. From customer preferences and expectations to the payment ecosystem to last-mile delivery, the retail industry showed it can evolve and adapt during 2020 disruptions. Now the National Retail Federation focuses on how retailers are improving the customer experience, preparing for the consumer of the future, the future of the … [Read more...]
CDC to retail industry: dust off preparedness plans NOW
Whether it is COVID-19 or something else, proactive preparedness is important for businesses and communities. CDC recently highlighted four key preparedness areas for businesses and employers to consider during a conference call convened by the National Retail Federation: Continuity Protecting the workforce Customers Community Source: National Retail … [Read more...]
Opinion – Convenience and the consumer (slide show)
Americans spent more on pets in 2018 (avg. $662) than on fresh fruit and vegetables, alcohol, beef, pork and poultry, water and other services or medicinal drugs <link>. Consumer research on convenience can help us better understand animal owner needs as a reflection of how they manage their lives. Consumers’ choices in terms of where, how and why they buy are … [Read more...]
NRF finds consumers expect innovation from retailers
Katie Jordan shares results from a National Retail Federation survey of consumers to better understand their expectations about technology, and what they hope to see in the future. She says it’s important to note which shopping technologies customers value. . . . more than three out of five consumers feel retail technologies have improved their shopping experiences . . . when … [Read more...]