To support, empower and advocate for professionals who create exceptional veterinary client experiences, industry veterans Jill Clark, DVM, Debbie Boone, CVPM, and Rhonda Bell, CVPM, PCM, CDMP, seek to elevate the client service path as a viable and rewarding career within veterinary medicine. Source: North American Association of Veterinary Receptionists, April 4, 2024. … [Read more...]
Veterinarian says a receptionist has the hardest job in a hospital
The receptionist at a veterinary clinic has the most difficult job, writes Harris Fitzgerel, DVM, BS. They are the first face clients see when entering the clinic, the first voice they hear when calling, and the liaison between the back and the front of the hospital. Source: DVM 360, April 15, 2024. Link. INSIGHTS: Fitzgerel’s perspective is echoed by the recent launch of … [Read more...]