Commentary Businesses large and small are working to be more flexible, agile and responsive to changing marketplace needs. Words like pivot, nimble, elastic or resilient often show up in value statements and strategic plans. Learning how large companies approach these challenges can help educate animal health pros who want to streamline or update their business … [Read more...]
Loyalty programs: 8 levers to turn customers into fans
Loyalty programs are an often-overlooked area for performance improvement that can help offset the ongoing willingness among consumers to try new brands and retailers, writes José Carluccio. He shares three key takeaways along with eight drivers of loyalty program value. Source: McKinsey and Company, October 12, 2021. Link. Key takeaways: More than three-quarters of … [Read more...]
What executives are saying about the future of hybrid work
The authors compiled hybrid work survey results from 100 executives from various industries and locations. While employees are feeling anxious, most organizations have only begun to think through and articulate the specifics of how to carry out a more permanent mix of remote and on-site working for all roles that aren’t essential to perform on site. Source: McKinsey and … [Read more...]
Speed and resilience: 5 priorities for the next 5 months
Over the past year, adrenaline unlocked speed. In the near future, speed will need to arrive by design, say the authors. As businesses recover from COVID-19-related disruption and reimagine themselves for the next normal, they need to ask—and answer—five questions. Source: McKinsey and Company, March 29, 2021. Link. Businesses need to ask and answer the following five … [Read more...]
Celebrating veterinary technicians, nurses and assistants
Commentary This week our industry acknowledges the efforts of veterinary technician. Since 1993, National Veterinary Technician Week has taken place the third week of October. Its objectives recognize veterinary technicians are critical to the day-to-day function of veterinary practices and play vital roles in preserving animal health and welfare. Often tireless champions … [Read more...]
McKinsey: Beyond contactless operations: Human-centered customer experience
COMMENTARY Before you roll your eyes at the MBA speak or consider this item to be only for big companies, remember that every business serves people. Whether in B2B, B2C or S2S (stakeholder to stakeholder), servicing people and their priorities are common denominators and always have been. While Covid-19 risks have exacerbated customer service optimization efforts, the … [Read more...]
From surviving to thriving: Reimagining the post-COVID-19 return
The authors suggest that to come back stronger than they were before, companies should reimagine their business model as they return to full speed. There are four strategic areas on which to focus: recovering revenue, rebuilding operations, rethinking the organization and accelerating the adoption of digital solutions. Source: McKinsey and Company, May 2020. Link. The … [Read more...]
3 questions to ask before having a meeting
Aaron De Smet, Gregor Jost and Leigh Weiss write about the challenge of productive meetings. Their topic is leader focused. In determining if a meeting is necessary, much of their guidance applies to ALL staff. Meetings should not be held unless leaders can affirm that they are necessary, define their purpose and ascertain the role of all participants. Source: McKinsey and … [Read more...]