At its core, influencing is about understanding human behavior. What makes people trust, decide or act? Source: LinkedIn Pulse, February 25, 2025. Link. While we like to believe we make factual decisions, the reality is that feelings dominate.” INSIGHT: Acknowledge feelings first, then address the facts. … [Read more...]
A strategic foresight parable
Leaders today face a world defined by rapid technological innovation, market volatility, global interconnectedness and workforce transformation. Source: LinkedIn Pulse, November 26, 2024. Link. Tactical plans without strategic foresight solve nothing.” INSIGHTS: Inspire others with a clear vision; empower others with purpose; lead others with humility and courage. … [Read more...]
Toxic leadership
A good leader inspires, motivates, and guides their team towards success, writes Craig Wallace, KCAHC’s 2024 Iron Paw Award Recipient. Source: LinkedIn Pulse, July 2, 2024. Link. “The effects of toxic leadership can be profound for any collective effort potentially destroying an enterprise…” INSIGHT: Courage and action are required individually and by the organization. … [Read more...]
Brakke study shows pet owners not always aware of e-retail options
The recent Pet Medicines Home Delivery Study by Brakke Consulting uncovered notable e-retail trends for pet products, writes Joseph Harvey. It revealed home delivery is directly linked to improved compliance, but clients need to know about the service. Many US veterinary practices are well positioned to supply customers in an online capacity through home delivery and autoship … [Read more...]
Summertime reflection
Consider a few minutes of rest and renewal through a summer morning reflection. Source: LinkedIn Pulse, May 30, 2024. Link. A moment each morning will reignite your passion and devotion to your work.” INSIGHTS: Making time to sharpen the saw makes the job easier. … [Read more...]
Business storms
Did you ever notice how fresh the weather feels after a storm? Source: LinkedIn Pulse, April 19, 2024. Link. Leadership, much like weathering a tempest, demands a mix of resilience, foresight and the ability to venture beyond familiar territories.” INSIGHTS: Weather, either good or bad, doesn’t last forever. … [Read more...]
Groundhog day again?
The iconic movie “Groundhog Day” is amusing, but also mirrors our journey in leadership and personal growth. Source: Linkedin Pulse, January 30, 2024. Link. Each iteration is an opportunity to refine strategies, enhance decision-making, and lead with more empathy and understanding. INSIGHTS: Embrace persistence and resilience. … [Read more...]
Stop giving advice
Have you ever given someone the best advice and they completely ignored it, or they got defensive and angry with you? Advice requires permission . . . and aggressive listening.” – Suzie Price Source: LinkedIn Pulse, September 18, 2023. Link. Through the art of asking questions, you develop and strengthen the relationship. INSIGHTS: Seek first to understand. … [Read more...]
Emotional intelligence and teams
High-performing teams enforce a norm of speaking up when someone on the team acts in a way that harms team effectiveness. Source: LinkedIn Pulse, September 18, 2023. Link. A study of over 100 next-generation family business leaders finds how other executives in the business see a leader’s emotional and social intelligence predicts that person’s effectiveness as a … [Read more...]
Self-coaching helps motivate you
We need to step onto the field as our own coaches and motivators. Here are a few ideas to build your “tough situation” self-coaching skills. Source: LinkedIn Pulse, June 21, 2023. Link. When bad days hit get moving.” INSIGHTS: Tough situations are inevitable. How you react is manageable. … [Read more...]
Why does a well-fed cat kill small animals and birds?
John Woolf, a self-proclaimed cat whisperer, addresses the basic instincts cats have for hunting even when well-fed and living indoors. He shares the story of when Mr. Whiskers becomes Dr. Hyde and along the way shares some facts about cats and their lives. . . . even the Garfields of the world can’t overcome instinct.” Source: LinkedIn Pulse, February 27, 2023. Link. Three … [Read more...]
Added value
Think like a product manager and act like you are the product. Source: LinkedIn Pulse, February 17, 2023. Link. Know your value and highlight it in the right way so you are clear on what sets you apart from competition. INSIGHT: Continuous improvement will ensure your value never expires. … [Read more...]
Attitude, teamwork and resiliency
Characteristics of success for a world champion football team or in a multi-national, multi-billion-dollar corporation also apply to a two-doctor practice in South Carolina. Source: LinkedIn Pulse, February 8, 2023. Link. Whether we think we can or think we can’t, we’re right.” – Scott Bormann, Merck Animal Health INSIGHTS: Add in a culture of continual improvement and … [Read more...]
Consider it a commitment
Committing too early is one of the first pitfalls we fall into when managing our word and reputation. We all want to make the people that we know and love happy. As a result, we may get in the habit of saying “yes” too soon. Source: LinkedIn Pulse, September 30, 2022. Link. You’ll begin to see your time and energy as precious, and people will start to respect you at greater … [Read more...]
YOU define your self-worth
Your job is one of the first aspects you share when introducing yourself. This ties our identities to what we do for a living. Source: LinkedIn Pulse, August 4, 2022. Link. Make sure you have a life outside of your job. INSIGHTS: Most people have multiple dimensions, and their career is just one of them. … [Read more...]
Your future self?
When we think of our future selves, our brain lights up the same as it would when we think of Natalie Portman or Matt Damon who are strangers with whom we are somewhat familiar. According to our brains, us in the future is not us.” Source: LinkedIn Pulse, June 28, 2022. Link. Start by thinking of 10 things right now that you don’t want to repeat, 10 things in your past that … [Read more...]
Learning to say NO
Saying no doesn't always feel good, and sometimes it costs us emotionally. But to successfully reach the top, we must learn how to say no without nagging regret or hurting relationships. Source: LinkedIn Pulse, May 10, 2022. Link. Sometimes, the cost of saying no will be accepting that we will inevitably disappoint others—often those whose approval matters to … [Read more...]
A learning mindset
It’s a blend of feeling confident that you can do the project you’re taking on while simultaneously being okay with making mistakes along the way and learning from them. Source: Linkedin Pulse, August 29, 2021. Link. I find that I’m more efficient and better at my work if I allow the time and space to improve myself. Without judgement. INSIGHT: Mistakes are only bad if … [Read more...]
Lead by example
Lead by example may be a cliché, but it also an effective way to develop future leaders, as my friend Scott Mastley points out. Perhaps more than ever before, it is crucial that your actions are consistent with your words. Source: LinkedIn Pulse, February 18, 2021. Link. Be yourself and be accountable for your actions. INSIGHT: Today’s leaders are responsible for … [Read more...]
Complex simplicity
Leadership is one of the most written-about topics in the world. Some present it as complex, while others present it as simple. It is both. Source: LinkedIn Pulse, February 10, 2021. Link. That means, in a business setting, it is important to remember that you work for your employees, they do not work for you. Your job is to build your team, provide value, and give them … [Read more...]
Habits and the Grand Canyon
I am not sure there is a way to adequately prepare yourself to see the Grand Canyon for the first time. But for those who have always lived nearby it is just a fact of life, part of the usual environment. Like a habit. Source: LinkedIn Pulse, November 18, 2020. Link Replacing a bad habit with a good one is not as easy as that sounds, but it is doable. You do not have to be … [Read more...]
5 leadership lessons from powerful women
October was National Women’s Small Business Month, a time to reflect on and appreciate the work of women entrepreneurs and the contributions they have made. In the spirit of this important month, let us not forget about its importance just because it is now December. Let's dive into lessons from a few of the world’s most impactful women leaders. Source: LinkedIn Pulse, … [Read more...]
Creativity – nature or nurture?
Some people think creativity is static. You are either born creative, or not. Jesse Hemphill believes creativity is more of a muscle that you can strengthen. Sure, some people are born preternaturally fit, but we can all do a lot to get a lot stronger. Source: LinkedIn Pulse, November 2, 2020. Link. If you are looking to grow professionally as a writer or a hotel staffer or … [Read more...]
Clear expectations needed for best results
Our expectations are world-class customer service.” Does this mean we answer your call within three rings? Does it mean our customer service representatives are multi-lingual? Does this mean our customer service department is open 24/7/365? Does it mean the customer is always right? Exactly what does it mean? It illustrates the need to set clear expectations. Rachel Botsman’s … [Read more...]
Growing during a pandemic
With social distancing and other safety measures in place, a virtual component to your business strategy is vital. Cost-effective and instantaneous, digital marketing can serve as a lifeline for business during these uncertain times. Source: LinkedIn Pulse, May 4, 2020. Link. Complementing the local outreach strategy, look for ways to inspire and champion your community. If … [Read more...]
Lead with compassion
Life, work and school are all suddenly happening – imperfectly – within the same four walls. We are there for each other, but it is virtual. Zoom screens ensure we are not absent, yet cannot make us fully present. Time warps. One moment feels impossible slow and another is head-jangling in its rate of change. Source: LinkedIn Pulse, May 7, 2020. Link. So, what does good … [Read more...]
Five words for this decade
Watching or listening to the news can be depressing. However, if you want to watch it and be inspired by innovative ideas, get excited by new policies and be encouraged by our collective progress, then here are five words to remember. Maybe even to live by. Source: LinkedIn Pulse, February 17, 2020. Link. More importantly, we must listen well to others and thoughtfully … [Read more...]
Protect customers from themselves
It’s conventional wisdom to sell how a customer wants to buy, but that isn’t always in the customer’s best interest. Many customers have unknowingly self-sabotaged (Dr. Google) their own buying process. It is a trusted advisor’s role to save customers from the consequences of their own actions. Source: LinkedIn Pulse, February 11, 2020. Link. Here’s the seller’s quandary: … [Read more...]
A manager’s checklist
The greatest gift of leadership is a boss who truly wants you to be successful.” Jon Taffer Source: LinkedIn Pulse, August 19, 2019. Link. Bad boss behaviors lead to poor employee engagement and high turnover. Check yourself against this short list of deal breakers. INSIGHTS: A truly great boss can be hard to find, but difficult to leave and impossible to forget. … [Read more...]
Become an unforgettable boss
Google knows that people don’t leave companies; they leave bosses. But unlike most companies who wait around hoping for the right bosses to come along, Google builds each Googler the boss of their dreams. Source: LinkedIn Pulse, May 24, 2017. Link. They coach, and they move obstacles out of the way, even if their people put those obstacles there in the first place. … [Read more...]