Listen as Andy Roark, DVM, and Jules Benson, DVM, share where veterinary teams can act during tougher financial times. Roark asserts that the real competition practices face is inaction, not the practice down the road. Source: Dr. Andy Roark, Cone of Shame Podcast. Link. [1:24] As times get tough, <veterinary teams> need to be better at customer service, educating … [Read more...]