Drs. Blach and Clark provide an interactive and educational venue to improve veterinary practice management. Many of their posts also relate to servicing clients as a representative or retail associate. Here are some recent posts we found valuable: Make sure your marketing fits your target market Focus on the customer Is this good for them or for you? Source: … [Read more...]
Drs. Blach and Clark hammer key points
This installment of Is My Practice Healthy? focuses on customer care, the beginnings of forecasting inventory and financial literacy. Each post is worth reading. Source: Is My Practice Healthy?, April 3, 2017. Ismypracticehealthy.com (IMPH) was designed to provide an educational venue and community where stakeholders in the veterinary industry can go to learn about … [Read more...]
Dr. Blach presents customer service
In the most recent Is My Practice Healthy,? Dr. Blach references focusing on the customer in three different posts. We agree with his assertions. Customer service training, listening or questioning and anticipating customer needs are critical to differentiating your business, territory or company from competitors. Source: Is My Practice Healthy?, March 12, 2017. How do you … [Read more...]
Manage your line of credit carefully
Dr. Andrew Clark addresses managing operating lines of credit in this edition. He reminds us that credit lines to cash flow can be a slippery slope. Source: Is My Practice Healthy?, February 27, 2017. You have borrowed an operating line of credit because you didn’t have enough money in the bank to pay the bills. You must budget to pay the full year expenses PLUS pay off the … [Read more...]
Measure what matters to your clients
Ed Blach, DVM, hits the nail on the head with this short post. He reminds veterinary teams that a small number of measures can have a dramatic impact on how your team serves your clients. Measure what matters to clients and you will deliver exemplary service. Source: Is My Practice Healthy?, February 19, 2017. Measure what matters to your clients. Measure: how long it … [Read more...]
Updates from Is My Practice Healthy
Drs. Blach and Clark developed IMPH to fulfill these objectives: To provide an interactive and educational venue to improve practice management for veterinary practices. To educate veterinary practice owners, associates, and managers regarding how to focus on a small number of key data points to improve practice profitability and value. To provide the necessary … [Read more...]
Editorial – It may be time for vendor-managed inventory
Dr. Blach presses the thinking envelope again. He asserts that vendor-managed and potentially vendor-owned inventory may be closer than we think. It is hard to imagine how this could happen since most practices and retailers cannot replenish inventory today based on a running forecast. Vendor-managed inventory would theoretically eliminate stock-outs, but integrating … [Read more...]
Invest in exemplary teams
Healthy practices invest in building effective teams. Ed Blach, DVM, shares five basic principles to use when building teams. They include: Define your objectives. Get the right people in the right positions. Assign leadership for each task or project Define and communicate your culture and leadership style. Develop an efficient reporting and mentoring … [Read more...]
Dr. Blach talks consolidation
Edward L. Blach, DVM, MS, MBA, shares perspective in the most recent Is My Practice Healthy? He says, “All around us we see consolidation. It is a fact of life, and one that impacts all of us.” Recent entries also cover vision, technology, budgeting and discounting. Sources: Is My Practice Healthy? Weekly Summary, January 8, 2017 Is My Practice Healthy? Weekly … [Read more...]
Summaries from Drs. Blach and Clark
Dr. Ed Blach and Dr Andrew Clark develop and write Is My Practice Healthy? It is formatted to be quick-hitting, thought-provoking and actionable. These three posts from holiday installments caught our attention. Leadership versus management in veterinary medicine Science versus service Manage Creeping Incrementalism Out of Your Expenses Source: Is My Practice … [Read more...]
Quick-hitting thoughts from Drs. Blach and Clark
Dr. Blach shares intriguing thoughts on veterinarian accessibility in Don’t hide from your clients and reminds practice owners to fund education for staff in Educate your heavy lifters. Dr. Clark warns against some of the risks of year-end inventory deals in Year End “distributor or manufacturer buying” unintended consequences reminder. Source: Is My Practice Healthy?, … [Read more...]
Drs. Blach and Clark offer tips
The recent edition of Is My Practice Healthy? contains good food for thought on improving customer experiences, managing inventory and the use of a loyalty credit card to extend accounts payable terms for drugs and supplies. Source: Is My Practice Healthy?, week of November 21, 2016. … [Read more...]
Drs. Blach and Clark, tips for healthier practices
Is My Practice Healthy? is a practice development commitment from Edward L. Blach, DVM, MS, MBA, and Andrew R. Clark, DVM, MBA. Each week, they write tips and commentary in a platform designed to provide an educational venue and community where stakeholders in the veterinary industry can go to learn about veterinary practice management and industry economics. Our team at AHD … [Read more...]
Vendor discounts can reduce profit
Andrew Clark offers some spot-on perspective discussing vendor discounts. We would add: Markup is a cost-based calculation while margin is a price-based formula Pricing and invoicing of dispensed items is a market-conditions discipline to remain competitive Free goods should be received at their unit value, not $0.00 Source: Is My Practice Healthy?, November 5, … [Read more...]
Be visible and contribute to your community
Ed Blach, DVM, MS, MBA, believes relationships matter and community visibility is important for veterinarians. He discusses trust, millennials and relationships based on his experiences. Source: Is My Practice Healthy?, September 26, 2016. Building trust with your clients is crucial to developing loyalty, word-of-mouth promotion, and return visits to your clinic. … [Read more...]
But, I don’t want to sell
Ed Blach, DVM, MS, MBA, reminds us that veterinarians don't believe that 'sales and marketing' should enter the decision process for providing care that patients need in any way. But, if this is true, how should veterinarians communicate what they have to offer and what they recommend to their clients? Source: Is My Practice Healthy?, September 5, 2016. To help make the … [Read more...]
Best price does not guarantee best value
Andrew R. Clark, DVM, MBA, details the cost of shopping for the best price. His calculations are worth reviewing. Beyond the cost of shopping, there is also the cost of a separate purchase order, another check needed to pay an extra invoice and the likelihood of a separate box to receive, verify and stock with the “deal” purchased. Source: Is My Practice Healthy?, August 12, … [Read more...]
Renegotiate P & L expense agreements
Andrew Clark, DVM, MBA, uses insurance expense to illustrate action steps when managing some of the expenses on your balance sheet. He reminds us that getting competitive comparisons regularly is important. Source: Is My Practice Healthy, July 29, 2016. Veterinarians tend to be as loyal to vendors as we wish our clients were loyal to us. Insurance coverage is often provided … [Read more...]