Most people want to make a positive difference and remain ethical. But, it is easy to take shortcuts, cheat or stretch the truth. Like it or not, cellphone cameras make our behaviors more easily scrutinized today than ever before. We like this exercise of writing down what you won’t do. See what you think. Source: Harvard Business Review, May 30, 2016. Write a list of … [Read more...]
When your boss is terrible at leading meetings
Our AHD team likes the perspective that everyone in a meeting is responsible for making it valuable. We have all wasted time in poorly organized meetings. This article has something for anyone who attends meetings. Source: Harvard Business Review, May 16, 2016. Three broad perspectives are available to you in every meeting: You can offer to do things to support your … [Read more...]
Outsmart angry outbursts
So much of our communication is transactional — a word here, a sentence there — that we forget that at its essence, communications is relational. It sounds simple, but in reality there is nothing simple about communicating, especially when emotions are involved, says Peter Bregman. Source: Harvard Business Review, May 6, 2016. The problem with most communication is that … [Read more...]
Editorial – Invest your energy wisely
I answered “busy” when asked about my schedule recently, but when asked if I was being productive, I hesitated and finally answered “hope so.” Many of us might respond the same way. Consider the five tenants of strategic energy application in this thought-provoking article where Peter Bregman suggests 89 percent of us are operating without much to spare. Source: Harvard … [Read more...]
Run meetings that are fair to introverts, women and remote workers
The title says it all. Diversity and geographic separation make meetings challenging. Those challenges get deeper if biases are not mitigated. Source: Harvard Business Review, April 29, 2016. By overcoming the biases, organizations can elevate their collective thinking, giving them a much greater chance of realizing the full potential of their entire workforce, not just the … [Read more...]
Learning to learn
“The ability to learn faster than your competitors may be the only sustainable competitive advantage,” said Arie de Geus, a business theorist. The animal health market is one place where complacency to learning could spell the end. Though targeted to executives, the guidance applies equally to all animal health professionals. Source: Harvard Business Review, March 2016. The … [Read more...]
Nudging your customers may backfire
Marketers and sales representatives will find this article interesting. Maintaining the right reminder frequency is challenging. This is especially true in the most competitive point-of-sale locations where message clarity is met with strong counter messages. Veterinary teams are often hesitant to communicate proactively with customers, let alone nudge them. Learning to balance … [Read more...]
Eliminate bottlenecks
Spinning too many plates or work with a perfectionist? Check out some good remedies for removing bottlenecks in personal, team and business productivity. Source: Harvard Business Review, March 23, 2016. Bottlenecking puts your career and reputation at risk and takes a significant emotional toll. Learn four root causes of it and their solutions: 1) plate-spinning; 2) people … [Read more...]
Make sure employees have a life outside work
Long workdays, extended after-hours time for patient care, customer events and emergency visits tax personal time for animal health pros. Yet, research shows that improving personal time improves work results. The authors of this article offer suggestions for managing in a more friendly and balanced environment. Source: Harvard Business Review, March 25, 2016. We are … [Read more...]
Breaking rules creates conflict
When asked to break the rules at work, most of us experience conflict. We can face the challenges of fine lines, gray areas, ethics, morals and legality with more confidence using principled rebellion, a strategy for being rationally and systematically unreasonable at work when absolutely necessary. Source: Harvard Business Review, January 7, 2016. When asked to break the … [Read more...]
Two-thirds of managers are uncomfortable communicating with employees
This article was uncomfortable to read. Our successes require leaders who can effectively communicate with individuals and teams. People thrive on feedback. Still, managers and leaders shy away from giving direct feedback about their employees’ performance if they think employees may respond negatively. Source: Harvard Business Review, March 9, 2016. Survey results showed … [Read more...]
Second-guessing, the great re-think
Many of us see the results of second-guessing played out weekly if not daily. The tendencies to make decisions in a vacuum or change directions from a previous decision is near-rampant in some companies and organizations. These authors outline fixes for common re-think behaviors. Clarify the decision-making process Establish a “silence denotes agreement” ground rule at … [Read more...]
What statistical significance really means
Here's an excellent layman's explanation of what it means when analysts or scientists say that something is statistically significant. This article offers detailed descriptions of the three components of significance: mean difference, variance and sample size. Source: Harvard Business Review, February 16, 2016. When you run an experiment or analyze data, you want to know if … [Read more...]
Shorter meetings. More action.
Veterinarians, veterinary assistants and sales persons will benefit from Peter Bregman’s assertions in this short article. Learn how leading meetings with a hyper-focused approach changes the value of meetings. Check your cellphone at the door and come prepared! Source: Harvard Business Review, February 22, 2016. If you have half the time to accomplish something, you become … [Read more...]
Under-schedule in 2016
Along with a declined meeting request, a reader sent me this article. He indicated he was acting on the advice from Elizabeth Grace Saunders and suggested some future dates. Many animal health professionals feel productivity pressure and sometimes forget the importance of prioritizing and finishing. Ms. Saunders suggests these areas to reclaim your desired experiences of … [Read more...]
Use technology to manage business cards
If you return from a conference and were at least half-engaged, you brought back a stack of business cards. Follow-up is a challenge as we return to our regular jobs and catch up on work that piled up while we were gone. Alexandra Samuel shares her seven-step strategy for using social media to turn conference introductions into ongoing connections. Source: Harvard Business … [Read more...]
High-intensity emotions affect our work
For most workers the physical effort we exert in our day jobs does not warrant the fatigue we feel at day’s end. Learn how high-intensity emotions affect our energy in this informative article. Source: Harvard Business Review, Managing Yourself, February 1, 2016. Whether you’re getting amped up with anxiety or with excitement, you are draining yourself of your most … [Read more...]
Passive-aggressive behavior and team dynamics
We bring all of our life experiences into the workplace. Learning early to avoid conflict or swallow our opinions or feelings can lead to passive-aggressive behavior in workplace teams. Whether a team member, team leader or team supporter, this article brings perspective to dousing conflicts directly. Source: Harvard Business Review, January 25, 2016. The majority of teams … [Read more...]
Use travel time productively
Animal health pros are on the move during the first quarter of each year attending conventions, national sales meetings, CE events and the like. Maintaining productivity while traveling is challenging. This article offers ideas on how to use wisely use travel time. Source: Harvard Business Review, November 5, 2015. Travel has become a standard part of many professionals’ … [Read more...]
Defusing emotional conversations
Opinion differences are inevitable when working together. Ron Friedman, Ph.D. shares a strategy for times when conversations become so emotionally charged they have nothing to do with the issues at hand. Source: Harvard Business Review, January 12, 2016. What do you do when a conversation is spiraling out of control? When you’ve tried all the patient listening you can … [Read more...]
Holding people accountable
Peter Bregman hones in on five areas of clarity that foster accountability in those around us. Whether you’re the president or dog walker, these help. Source: Harvard Business Review, January 11, 2016. Accountability is not simply taking the blame when something goes wrong. It’s not a confession. Accountability is about delivering on a commitment. It’s responsibility to an … [Read more...]
Are you trying to solve the wrong problem?
We are all in the people business. That means we have challenges. Peter Bregman offers a refreshing look at problem management using an example from home. He says, “If you are caught in a problem that seems unsolvable, ask this simple question: If the problem you’re trying to solve weren’t the problem, what else might be?” Source: Harvard Business Review, December 7, … [Read more...]