David Ballard says a workforce that can adapt to changing environments and acquire the skills necessary to be successful in the future is a shortfall in today’s companies, big or small. In the surveys of the U.S. workforce conducted at the American Psychological Association, training and development consistently emerges as one of the areas with which employees are least … [Read more...]
Your feelings about work-life balance are shaped by what you saw your parents do
A popular TV ad sponsored by an insurance provider depicts aging adults becoming their parents. Research published by Ioana Lupu found that our upbringing has enduring influence on our work and career decisions — and that what we subconsciously learn from our parents plays an important role in how we think about and manage work-life balance. Source: Harvard Business Review, … [Read more...]
Manage your manager
Whenever I write about management, I get the sense that sales reps, vet techs, receptionists and other employees check out. Yet, the effective management of your boss, by you, has a great impact on your job satisfaction and ultimately on your happiness. This article provides great tips to help you get started managing your manager or supervisor. Source: Harvard Business … [Read more...]
Don’t avoid giving praise
Given how unpleasant giving critical feedback can be, it is no wonder providing feedback is one of the more difficult parts of a manager’s job. Yet, surprising findings show that people admitted that they avoided giving positive feedback. Apparently, leaders or managers vastly underestimate the power and necessity of positive reinforcement. Source: Harvard Business Review, … [Read more...]
No, really, stop using public wifi
Using free public wifi networks comes with multiple serious security risks, yet surveys show that an overwhelming majority of Americans do it anyway. The more you take your chances with a free network connection, the greater the likelihood is that you will suffer some type of security breach. Source: Harvard Business Review, May 3, 2017. There is a saying in the … [Read more...]
APGAR acronym helps see early warning signs of stress
Workload pressure, including tight deadlines and too much responsibility and lack of managerial support are main work factors employees say causes work-related stress. The APGAR scoring system is widely recognized as a protocol for rapidly taking stock of a newborn human’s overall medical condition. Reapplied to workplace challenges, the Stress-APGAR acronym recalls five key … [Read more...]
A game plan for the difficult conversation you have been putting off
Carrying an issue without resolution is like carrying debt. You’ll eventually have to pay the principal (by having the difficult conversation), but the longer you wait, the more interest you’ll pay in anxiety and dread. Source: Harvard Business Review, April 12, 2017. Life is full of difficult conversations, particularly if you’re invested in having a great team at work. … [Read more...]
Quarter-by-quarter sales; a vicious, costly cycle
September has been a critical revenue month in animal health for decades. Companies seeking to grow by 10 percent to 15 percent annually race to achieve last year’s revenue numbers by the end of September. If they do, they draw closer to making their growth goal. Data shows that sales reps give better terms to customers who wait until the last minute — with both sides … [Read more...]
Everyone should see themselves as a leader (includes podcast)
Pat Malone often writes for AHD about leadership and communication. His assertions that you need not possess a title to lead are part of what is discussed in this podcast and article where Sue Ashford, a professor at the University of Michigan’s Ross School of Business, breaks down her decades of research on leadership; who achieves it and how a group grants it. Source: … [Read more...]
Stress leads to bad decisions
Our brains are wired to be more reactionary under stress, according to decision-making research This can mean that stressed persons resort to binary choice-making, limiting the options available to them. Often, says Ron Carucci, we revert to the “it’s just easier to do this myself” by impulse. Source: Harvard Business Review, August 29, 2017. There are no complex challenges … [Read more...]
Working with bad listeners
It’s a challenge to work with people — peers, junior colleagues, customers, or even bosses — who just don’t listen. Rebecca Knight offers some dos and don’ts in this discussion of distracted and distracting communications. Source: Harvard Business Review, August 24, 2017. Here are some strategies for working with colleagues who never seem to be listening: Consider work … [Read more...]
6 reasons salespersons win or lose a sale
Research by Steve Martin dug into sales effectiveness. The project goals were to understand how customers perceive the salespeople they meet with, explore the circumstances that determine which vendor is selected and learn how different company departments and vertical industries make buying decisions. Source: Harvard Business Review, June 23, 2017. Martin shares six key … [Read more...]
Start a meeting right
Too many meetings drag on without participants discussing the real problems that need to be addressed. People talk around the important issues during the meeting and then address them before or after it. This renders the meeting a waste of time and makes you, the meeting organizer, look bad. Combat this risk by explicitly asking that issues be discussed during the meeting, not … [Read more...]
Communicate clearly during organizational change
For many animal health pros, this article represents something they wish their leadership would do. Still, we lead our organizations from many positions and many layers, so this information is valuable well beyond the C-suite. Source: Harvard Business Review, June 13, 2017. There are four questions that senior teams often skate through too quickly: Why do we need to … [Read more...]
Learn how each team member likes to work
As a manager, it helps to spend time up front connecting and creating a common language with your team. As members of the team change or current team members’ lives change, this exercise applies to seasoned managers, as well as new managers. Source: Harvard Business Review, May 30, 2017. When your team knows how you like to work and how you plan to manage them, they’re able … [Read more...]
Google to bridge the online ad–offline purchase gap
Attention marketers! The measurement gaps are closing. Google announced last week it will begin to connect online ad exposure to brick-and-mortar sales. The company claims it will be able to track about 70 percent of all credit and debit card transactions and link them to online consumer behavior. Source: Harvard Business Review, June 1, 2017. Marketers in the real world … [Read more...]
Actions after difficult conversations create success
Nearly everyone experiences difficult conversations with peers, managers, clients or direct reports. We know they are difficult for one of these reasons: differences of opinion, something meaningful is at stake, and most tellingly — they bring up strong emotions for the people involved. Our nature is to shove the discussion under the carpet and try to forget it. But, it’s … [Read more...]
Evolving meaning of digital transformation
An annual survey conducted by PwC’s Advisory practice provides a compelling look at changes in the digital space as well as the development of a corporation’s Digital IQ. One would expect that today’s companies have a much better Digital IQ than they did in 2007. The reality is surprisingly, no. In a recent PwC survey, executives say they look to digital initiatives … [Read more...]
DECISION: write emails with military precision
By adopting military email etiquette, you will introduce a kernel of clarity to your correspondence and that of your colleagues and clients. Kabir Sehgal learned how to structure emails to maximize a mission’s chances for success while in military service. He now successfully applies the same techniques in a corporate setting. Source: Harvard Business Review, November 22, … [Read more...]
Companies use multiple approaches to set strategy
Researchers found a wide variation in strategy making approaches, even within similar industries and across organizations of similar sizes. They found four approaches to strategic decision making and discuss the differences in this article: unilateral, ad hoc, administrative and collaborative. Source: Harvard Business Review, April 10, 2017. Many senior executives struggle … [Read more...]
How to work with non-team players
Carolyn O'Hara shares perspectives on the dynamics of a team member who acts as if they are not on the team. This isn’t simply frustrating. It can affect your entire group’s performance. Source: Harvard Business Review, April 21, 2017. Ignoring the issue often ends up only making it more acute. When working with the person and team here are some principles to … [Read more...]
How mindful are you?
In our information-saturated workplaces, mindfulness is becoming as important as emotional intelligence and technical skills. Research shows that people spend almost 47 percent of their waking hours thinking about something other than what they’re doing. This impairs their creativity, performance, and well-being. Source: Harvard Business Review, March 29, 2017. Take the … [Read more...]
Improve your finance skills, even if you hate numbers
If you’re not a numbers person, finance is daunting. “If you can speak the language of money, you will be more successful,” says Richard Ruback, a professor at Harvard Business School. Source: Harvard Business Review, March 31, 2017. Finance and accounting are very simple. It’s mostly addition and subtraction and occasionally some multiplication and division. There’s no … [Read more...]
Make time for strategic thinking every day
No matter what your level, strategic thinking is a critical skill. It can always be improved. To hone your capacity to see the big picture, start by making sure you have a solid understanding of the industry and business drivers. Be proactive about connecting with peers in your organization and in your industry to understand their observations of the marketplace, and share … [Read more...]
Editorial – Resist setting goals you don’t care about
Animal Health Digest was born out of my desire to serve the industry that has been my career home for more than 30 years. Frustrated that I never seemed to have enough time to read what was being published on animal health topics spawned this idea nearly two decades ago. Ms. Saunders explains why my passion to read for an industry gave birth to a key focus are that aligned with … [Read more...]
Middle management is so exhausting
People are fascinated with the dynamics of power in organizations. They often focus on top leaders or how to deal with and motivate the more powerless workers. The reality is that most employees possess a middling amount of power and must repeatedly alternate between interacting with higher- and lower-power colleagues. The experiences discussed in this article are prominent … [Read more...]
Air out the office now!
Study after study has shown that the amount of ventilation, or fresh outdoor air brought inside, is a critical determinant of health. A research team from Harvard and Syracuse Universities dug deeper to find out if better air influences a worker’s ability to process information, make strategic decisions and respond to crises. The results show it is time to air out the office … [Read more...]
Delegate meeting leadership to gain effectiveness
Well-run meetings allow you and your team to clarify issues, set direction and move objectives forward. Yet, meetings are seldom planned or executed well. Paul Axtell says it’s time to rethink whether you should even lead your own meetings. Source: Harvard Business Review, December 23, 2016. Letting other people lead meetings has three key benefits: Development of your … [Read more...]
“My door is always open.” Fact or fallacy?
As animal health companies, practices and retailers integrate and grow, leaders must encourage candor. Megan Reitz and John Higgins have studied accessibility, employee dynamics and why employees rarely cross the leader’s office door threshold. They challenge leaders to ask five questions. Source: Harvard Business Review, March 9, 2017. Reitz’ and Higgins’ research suggests … [Read more...]
Organizational alignment counts
Regardless of size, the most effective businesses succeed because their strategies, organizational capabilities, resources and management systems support the enterprise’s purpose. But many businesses struggle to keep the balance needed to excel. Source: Harvard Business Review, February 7, 2017. A tightly managed enterprise value chain that connects an enterprise’s purpose … [Read more...]