When your patients can’t talk to you, it is hard to not seek perfection. Rebecca Knight offers ideas of how to let go of a penchant for perfectionism. It is a double-edged sword, she writes. It can motivate you to perform at a high level and deliver top-quality work. Or, it can cause you unnecessary anxiety and slow you down. Many perfectionists have a proclivity to ruminate — … [Read more...]
How to get through an extremely busy time at work
Many of us go through periods when we have little personal time, writes Alice Boyes. Others may be committed to jobs that regularly involve intense and long hours, creating a long-term lack of rest. She offers practical tips for thriving when you have to be fully committed. Here are some strategies that can help: Use Premack’s principle; reward system Compartmentalize … [Read more...]
Deadline? Ways to ask for more time
Most of us have left a meeting or discussion mumbling this to ourselves or a colleague about a deadline, “YHTBKM!” Often, there’s no discussion in spite of the group’s knowledge that the deadline is not realistic. Deadlines are one of the bigger sources of workplace stress. Employees worry that by asking for a deadline extension, their managers would think they were … [Read more...]
Reduce the stigma of mental health issues at work
Experts tell us that one in four adults will struggle with a mental health issue during his or her lifetime, write Diana O'Brien and Jen Fisher. Those suffering may hide it at work for fear that they may face discrimination from peers or even bosses. The authors share five ways managers can help drive a more empathetic culture and help overcome the stigmas people … [Read more...]
Stop worrying about being liked
True or False? Likability is a crucial sales trait. If you answered False, you are correct. Being likable is not necessary to succeed in sales. And those who focus on it as a priority are destined to fail, says J. Keenan. He explains that customers care far more about the value of what they’re buying than they do about the person selling it to them. Be an … [Read more...]
It’s spring. Clear the clutter.
“When our space is a mess, so are we,” writes Libby Sander. Her research and that of others has shown that our physical environments significantly influence our cognition, emotions and behavior, affecting our decision-making and relationships with others. Cluttered spaces can have negative effects on our stress and anxiety levels, as well as our ability to focus, our eating … [Read more...]
Opinion – Fix sales team forecasting woes
Bob Suh offers plenty of insight and recommendations for fixing a sales teams’ ability to forecast. In my experiences, forecasting is also an issue for veterinary clinics and retailers, second only to the lack of inventory management disciplines. The root causes of most inaccuracies are not faulty algorithms but all-too-human behavior, writes Suh. He identifies these five most … [Read more...]
In #Metoo backlash, men retreat from mentoring women
Wendy Murphy shares that many senior male managers are reportedly responding to the #Metoo movement with a better-safe-than-sorry attitude and are pulling back from mentoring women. This reaction is both biased and shortsighted she says. Repercussions of depriving female employees of the counseling, developmental opportunities, exposure, and visibility that come from … [Read more...]
Work on yourself first, to improve your team
Jennifer Porter writes about working with dysfunctional teams and developing the skills to improve team dynamics. Teams are complex systems of individuals with different preferences, skills, experiences, perspectives and habits. The odds of improving that complex system in a meaningful and sustainable way are higher if every team member (including the leader) learns to … [Read more...]
Think of delegating as a chance to teach
It would simply be easier to do it yourself sometimes. Art Markman makes a valid case for involving other team members to teach them how instead of assigning them tasks. He suggests managers need to stop thinking of passing off responsibilities as delegating. Period. Delegating with this mindset sets your employees up for failure. Structure experiences so that your employees … [Read more...]
Virtual work skills we all need
It is routine that some interactions are virtual for all animal health pros. Examples include: Field sales phoning to manage an order with an inside sales personInside sales contacting a customer to verify a size, quantity or promotional offer before shipping an orderClinic personnel contacting animal owners to verify appointmentsTelemedicine tools Training via … [Read more...]
How to decide whether to relocate for a job
Whether or not to relocate for a new role is a big decision, professionally and personally. Animal health pros are routinely faced with relocation decisions as companies merge. The same is true for associate veterinarians and veterinary nurses looking to advance their careers. Author and professor Jennifer Petriglieri offers some ideas to help think through whether the move … [Read more...]
Opinion: Not my problem: A moral philosophy
I’m including this as food for thought. At first, I thought maybe Jessica Wildfire was on to something that made sense. And it does, but only to a certain point. That point for me was when Wildfire wrote, “Sure, he might cause a major disaster. But that disaster isn’t your problem.” Constantly bailing out others might help your boss, or your company. But it doesn’t help … [Read more...]
Are you productive enough?
Elizabeth Grace Saunders discusses productivity, measurement and improvement and how to tell if you’re meeting expectations. She narrows the definition of “productive enough” to whether you are meeting the requirements of your job when operating at your personal peak performance. It’s a good perspective to consider as we begin holiday obligations. Source: Harvard Business … [Read more...]
Working with people who lack self-awareness
Self-awareness, knowing who we are and how we’re seen is important for job performance, career success and leadership effectiveness. It is in remarkably short supply in today’s workplace, writes Tasha Eurich, PhD. She offers perspectives and ways to deal with challenges caused by self-awareness issues. . . . although 95% of people think they’re self-aware, only 10 to 15% … [Read more...]
Shift your perspective at work by telling yourself a different story
We all tell ourselves stories about work. These stories shape the way we think, lead and make decisions. For instance, if the story that runs through your head all day is “Everything’s a battle in this office,” you’re more likely to expect hostility and be primed to attack. Negative stories like this one generally don’t help you, so consider shifting to a new … [Read more...]
4 ways busy people sabotage themselves
Self-sabotaging patterns maintain a cycle of always having too much to do, or at least feeling like that’s the case, writes Alice Boyes. She examines the problems and proposes solutions. You’ve left an important task undone for weeks. It’s hanging over you, causing daily anxiety. And yet instead of actually doing it, you do a hundred other tasks instead. Source: Harvard … [Read more...]
10 Excel functions everyone should know
The title says it all. Take a look to see if you can add to your spreadsheet skills. Harness just a few of these ten items, and you can transform your typical work day. Source: Harvard Business Review, October 10, 2018. Link. Whether you want to help justify data-driven business decisions at a high level, or simply get home to your family earlier, mastering the right Excel … [Read more...]
Crying at work doesn’t need to be a big deal
Crying at work is like the kiss of death for professional women, writes Jeneva Patterson. . . . to cry in front of colleagues, especially male peers or bosses, ranks as one of the most humiliating professional experiences. Patterson explains the crying response rates between men and women and the likelihood that women in the workplace will naturally react to some situations … [Read more...]
4 conversations every overwhelmed working parent should have
Working parents sometimes struggle with the feeling that they are either letting down their family or not meeting their career goals. It can be hard to strike the right balance, write Joseph Grenny and Brittney Maxfield. If you are a parent looking to establish and sustain a healthier balance — for yourself, your children, and even your organization — there are four specific … [Read more...]
Tips for reading the room before a meeting or presentation
Meeting rooms often have feelings or conversations going on that are not fully in the open. Yet, paying attention to the cues can reveal where there is tension, fear or even recalcitrant participation. Rebecca Knight offers these principles to remember that any meeting attendee, presenter or salesperson can use to keep a group headed toward the positives: DO: Consider the … [Read more...]
Take control of learning at work
There is great demand for employees who demonstrate high levels of “learnability,” the desire and ability to quickly grow and adapt one’s skill set to remain employable throughout their working life, writes Tomas Chamorro-Premuzic. The recent technological revolution turbocharged this demand. As children, we are naturally curious and free to explore the world around us. As … [Read more...]
When your boss isn’t your advocate
Having a great boss (Link) is a potentially life-changing gift. On the other hand, many of us know firsthand that having a bad boss (Link) can cause a lot of drama, headaches, and stress. While it’s easy to love the great bosses and flee the bad ones, there’s one kind of boss that’s much less straightforward to navigate: the boss who doesn’t advocate for you. Source: Harvard … [Read more...]
You’re never done transitioning, so get good at it
We all have transitions, or changes, in life whether we make them ourselves or they’re made for us. Aviah Wittenberg-Cox, author of Seven Steps to Leading a Gender-Balanced Business, says mapping out transitions on a timeline from zero to 100 years will give you an idea of how many transitions you’ll experience. Source: Harvard Business Review, July 5, 2018. Link. Longevity … [Read more...]
Create a motivating environment
At some point, every leader has dealt with a person or worse, a group of people, who has lost motivation. It is frustrating. As much as we’ve been there ourselves, sometimes it’s hard to empathize with others who are disengaged from work and are unproductive as a result. Source: Harvard Business Review, March 22, 2018. Link. Despite these difficulties, it is possible for … [Read more...]
Email is stressful, but not that time consuming
A recent study showed the average professional spends 4.1 hours per day responding to work messages, says Dorie Clark, who undertook a project to determine why email seemed so burdensome. She shares three important lessons learned from the process, which may be valuable as you think about how to make the time you spend on email more efficient: Each “yes” leads to more … [Read more...]
Marketers need to focus on relevance, not loyalty
If your customer retention strategy relies on buying loyalty with rewards, rebates or discounts, it is coming at a high cost. And these days, it could also mean that you’re giving up something priceless: your relevance. That’s because the loyalty era of marketing, as we’ve known it, is waning. Instead, in this new era of digital-based competition and customer control, people … [Read more...]
Go ahead, skip that networking event
David Burkus asserts that networking events often fail to live up to their billing. He instead recommends getting involved in activities with a purpose or higher stakes. Source: Harvard Business Review, May 14, 2018. Link. The problem with networking events is that there’s no bigger purpose other than just having conversations with people, and without that bigger purpose — … [Read more...]
How to manage insecure employees
Insecure employees are “hard to evaluate, hard to coach, and hard to develop,” says Ethan Burris, an associate professor at the McCombs School of Business at the University of Texas, Austin. “The challenge is that insecure people are so concerned with how they look and how they are perceived that they either fail to solicit critical feedback or completely ignore it when it’s … [Read more...]
Learning a little may be dangerous
Alexander Pope was right when he said that a little learning is a dangerous thing. In research on overconfidence in beginners, Carmen Sanchez and David Dunning discovered perspectives that animal health pros can apply when working with new employees or learning new procedures. They describe a beginner’s bubble of overconfidence that can be related to the challenges of … [Read more...]