All people have a unique combination of talents, knowledge and skills – strengths – that they use every day to do their work, achieve their goals and interact with others. Gallup has been studying the science of strengths for five decades. It has accumulated data from more than 14 million individuals worldwide who have completed the Clifton Strengths assessment. Source: … [Read more...]
Millenials: the job-hopping generation
Data supports the thinking that those born between 1980 and 1996 move from company to company more than any previous generation. 60 percent of millennials open to a new job opportunity Millennials most likely generation to switch jobs Millennials are the least engaged generation in the workplace Source: Gallup Business Journal, May 12, 2016. Why are millennials … [Read more...]
Editorial – Engage customers. Grow business.
Companies in the business-to-business (B2B) sector engage just 29 percent of customers, according to Gallup. In other words, we’re letting 71 percent go astray. This article calls all of us in the channel of influence to act. It means we must spend more time and resources to understand customers’ perspectives. This is true for veterinary teams and retail associates, as well as … [Read more...]
Editorial – Online shopping destroys customer engagement
Our industry works hard to build, improve and provide customer-initiated systems for ordering and replenishing products, as well as easy access to transaction records and history. As the number of Amazon-like services increase, I am increasingly concerned about how well animal health companies understand the dynamics of de-personalizing the day-to-day transactional business on … [Read more...]