Plan for your dream promotion, but be prepared to pivot because something will change. Source: Forbes, February 26, 2019. Link. Much of your career is outside your control, no matter how hard you’ve worked or how good your results are. Today, as industries get disrupted, jobs disappear and new jobs are created, this is truer than ever before.” INSIGHTS: Assumptions are … [Read more...]
More pets than ever now travelling with owners who spend lots of money
For pet owners who travel, there are two choices regarding their pets: take them along or board them. Michael Goldstein shares information about advancing services from airlines and the impacts on the grooming and boarding business estimated at $6 billion in 2017. Source: Forbes, February 22, 2019. Link. Both the airline “carry or ship” pet transport business, and that … [Read more...]
Use color to build your legacy
This new productivity technique can help you reverse engineer your day based on where you want to be many years down the line. Research has shown to be 91 percent effective. Source: Forbes, February 20, 2019. Link. He breaks down the groups into three colors: Red, Green and Gold. . . . he has come to understand that people are largely looking for function and meaning in … [Read more...]
Employees don’t need another friend
When manager-employee relationships grow too close it can compromise a manager's ability to act as he or she might really want or need to. Source: Forbes.com, February 6, 2019 Link. When normal boundaries get blurred, when managers start getting "too close" or "too familiar," it can open the door for all kinds of awkwardness and unintended issues to seep in. In this … [Read more...]
7 sales trends to help you dominate in your industry
John Hall has seen more change in sales recently than ever. He says shifts like AI technology and a rapidly declining sense of trust have made it incredibly important to stay educated about best practices and evolution in the way prospects buy. . . . unless you can piece everything together to see the big-picture changes that are underway, you’re going to have a hard time … [Read more...]
Be an agile practice to remain competitive
Maureen Metcalf’s article on leadership trends in the next five years appeared on forbes.com last August. It caught our attention because of the applications to the animal health industry. No trend is more important than the need to become an agile practice. Source: Forbes, August 21, 2018. Link. As leaders, it's important to adopt a nimble mindset and culture. Being nimble … [Read more...]
Make the best of networking events
The trade show season is in full swing. For animal health pros, networking is a common activity that accompanies trade show duties. Zack Friedman reminds us of things NOT to do when networking. Source: Forbes, January 15, 2019. Link. Make sure you don't do these 5 things at networking events: Give a hard copy of your resume to everyone you meetBrag about how amazing … [Read more...]
Harshness can be helpful
The world can be quite the harsh place. It does you no good to avoid that fact, to hide from it, or to pretend it's untrue. Look directly at the harshness, at the ugliness, at the unfairness. Process it and understand why it's there. Then use it to improve. Source: Forbes, January 25, 2017. Link. All the brilliant work, great accomplishments, shattered glass … [Read more...]
Positive influencing pays off
The influence of leaders on their environment, and the people around them, is difficult to overstate. Like magnetism, the leader’s disposition and decisions affect everybody in the vicinity. If you're a leader, it's a good idea to remember some of the many ways you can influence. Source: Forbes, December 4, 2018. Link. Although a spirit of "meeting in the middle" is often … [Read more...]
Remain calm and lead on
Calmness inspires confidence. It’s a leadership style people want to follow. In most jobs you spend a lot of time with your boss. It’s only natural to want to feel comfortable about that — rather than having your stomach perpetually tied in knots. Source: forbes.com, September 18, 2018. Link. Employees respond well to calmness. Over the long term it’s a pleasant, easy … [Read more...]
Praise: the magic elixir
There is absolutely nothing wrong with enjoying the experience of a compliment. Do we need to be able to receive praise well? Not in the same way that we need air to breathe or a roof over our heads, but it certainly makes for a better experience at work (or life in genera!) when you're able to receive and appreciate the value of a compliment. Source: forbes.com, October 23, … [Read more...]
Go from good to great
There are a lot of bad bosses out there—that's no surprise. In fact, 65% of Americans (link) would choose to fire their boss over getting a pay raise. But what gets lost amid trying to stop an awful lot of bad behaviors is the fact that there are a fair number of good bosses out there as well. Source: Forbes, October 18, 2018. Link. Great bosses take it a step further - … [Read more...]
Reclaim the lost art of handwritten thank-you notes
Bruce Weinstein shares three benefits of making a habit of hand writing thank you notes and a how-to guide too: Gratitude wows You’ll remain top of mind Monotasking is mindfulness in action Adding the practice of handwritten thank-you notes will take you to next-level success and help you make an even bigger difference in the lives of people you care … [Read more...]
Companies race to own customers’ experiences
Companies are recognizing the importance of delivering an experience that makes them stand out from their competition, writes Shep Hyken. There’s a lot riding on delivering a positive customer experience, he says. The company may define its brand promise, but it is the customer who decides whether or not the company delivered on its promise. Source: Forbes, July 15, 2018. … [Read more...]
Little things = big results
A penny that doubles every day for a month will produce more than $10 million by the end of 30 days. In the same way, the following small changes will produce big results in your career and personal life. Consider these micro habits. Source: Forbes, September 18, 2018. Link. If you want to change your life, you need to start considering the needs and wants of your future … [Read more...]
FDA, Bad bacteria are kicking our butts! (includes videos)
The U.S. Food and Drug’s Administration’s (FDA) recently announced its 2019 Strategic Approach for Combatting AMR, or antibiotic resistance. Scott Gottlieb, FDA commissioner, said bacteria are rapidly developing new ways to evade our current weapons. He called for an all-hands-on-decked approach, citing revelations in the Pew Charitable Trust’s analysis of the antibiotic … [Read more...]
Learn from your mistakes by reacting appropriately
Every business makes mistakes. As a leader, you’ll be responsible or at least accountable for most of them. The best leaders don’t let their bad decisions define them. A simple way you can accomplish this is by not reacting right away to every mistake, but reacting in the right way, whether that means rectifying the issue immediately or learning a valuable lesson and moving … [Read more...]
One simple question can help you break out of your bubble
A significant challenge for many leaders is that the higher they rise, the more insulated they become. In other words, they get trapped in a bubble. Subordinates tend to become overly compliant, telling them what they want to hear. And once candid conversations are now not so candid. By explicitly asking others, “What do you think?” leaders can break free of this … [Read more...]
If you answer YES to these 11 questions, it is time to find a new job
It was refreshing to hear several stories from animal health professionals about their career pathways, decisions and challenges during interactions during AVMA 2018. The career stories highlight was shared by Kristen Peck of Zoetis during The Bridge Club’s first industry ICON live event <link>. To summarize the input from participants, routinely reinventing ourselves is … [Read more...]
Giving feedback is difficult
Why is it so hard to tell our employees (or our spouses and friends, for that matter) that they’re doing something that’s not working and need to change? Most often, we’re worried about the other person’s reaction. What if she gets angry? What if he cries? What if she tells me I’m an idiot? What if he gets super defensive and starts blaming me? Another thing that makes it … [Read more...]
Better be early
I have a magic pill to sell you. It will help you make more money, be happier, look thinner, and have better relationships. It’s a revolutionary new pharmaceutical product called Late-No-More. Just one dose every day will allow you to show up on time, greatly enhancing your life and the lives of those around you. Source: Forbes, August 2, 2015. Link. There’s a reason we set … [Read more...]
Communicate, connect for health’s sake
The number of people who identify as lonely has doubled from 20 percent to 40 percent in the past 30 years. In that same time, the average number of close friends that people identify having has gone from three to one. Having weak social ties is as harmful to health as alcoholism. It’s also equivalent to smoking up to 15 cigarettes a day. Thus, having techniques to effectively … [Read more...]
Value your people so they do their best
Your people need more than a salary and fulfilling work to be their best. They need to know that you see the value in them as individuals and from the results they deliver. These nine suggestions should be an automatic part of your management style. Source: Forbes, November 8, 2017, Link. . . . delivering the tough information – can be a challenge. Nonetheless, it’s one of … [Read more...]
The customer service improvement diet
In a twist on customer service improvement, Micah Solomon offers 10 things to STOP DOING that will improve your customer service. We list three of them below: Do away with unnecessary scripts Declare war on inappropriate language Stop thinking of customers as an interruption Source: Forbes, March 26, 2018. Instead of pointing out what to do to improve customer … [Read more...]
How to tell a coworker their personal habits are disgusting
It’s inevitable. Bad habits creep into workplaces. Liz Ryan addresses a question from a reader whose coworker uses her desk as an extension of the bathroom. Maybe it is time for all of us to double-check our habits. Source: Forbes, March 9, 2018. Speak up, regardless of how socially awkward the situation., Ryan says. She shares 10 things never, ever to do at your … [Read more...]
Opinion – The era of the buyer is underway
Consider this article in the context of telehealth and telemedicine for both B2B and B2C entities in animal health. But, think about B2C telemedicine in the digital context of voice-activated systems on counters in homes instead of a phone on your desk. Once again, I ask veterinary team members to accept sales as the creation of a transaction. Jay Malowney asserts, … [Read more...]
Loyalty is a two-way street
Employers seek loyalty and dedication from their employees. However, they sometimes fail to return their half of the equation. This can leave millennial workers feeling left behind and unsupported. Professional relationships are built on trust and commitment. Working for a boss who supports you is vital to professional and company success. Source: Forbes, December 8, … [Read more...]
Update your LinkedIn pages yearly
William Arruda, cofounder of CareerBlast, advises updating your LinkedIn page annually. December or now, his seven most important recommendations still apply: Update your photo. Revise your summary. Update your current experience entry. Add multimedia. Record accomplishments. Evaluate your groups. Make your contacts current. Source: Forbes, December … [Read more...]
Customer service is the new marketing
People have lost their faith in gimmicky and overstated mass marketing campaigns, shares Micah Solomon. Today, they place more stock in what they experience directly with your company, what their friends experience and what the people they listen to online experience. He says adding emotional transportation to your customer’s experience makes it marketing. Source: Forbes, … [Read more...]
The underdog strategy may make you a winner
Victimhood is a popular excuse these days for being unhappy. It doesn’t have to be this way. Certainly, there are people with greater advantages than you. This simply means you need to work smarter and harder to achieve your version of success and now there is a strategy that will enhance your chances of success. Source: Women@Forbes, February 6 2018. Have the courage to … [Read more...]