Commentary Already fatigued by the onslaught of AI-enabled communications, inquiries and robocalls, this article appeared to initiate thought beyond the current inconveniences. One would hope AI would eventually create more opportunities but Faisal Hoque shares a different perspective. How our societies and economies will deal with automation may have profound consequences … [Read more...]
6 ways to develop today’s managers to be tomorrow’s leaders
Commentary Employee development is an underlying theme in our animal health industry. Collectively, we are challenged to find enough veterinarians and technicians ready to provide full veterinary services. Beyond the science, we face challenges to identify aspects of professional roles and improve the ongoing need to cultivate opportunities for personal development and … [Read more...]
Prioritize these 5 self-care habits
Taking care of yourself regularly is important for success, whether you run a store, serve clients or host a podcast, writes Joey Wilder. The tendency to focus on work, forgetting about self-care is problematic whether one is an entrepreneur or a professional. With the holidays approaching, his business boundaries comments are good counsel. Source: Entrepreneur, October 16, … [Read more...]
Seek to understand workflows before you pivot
Implementing a major change to a business used to happen once every five or 10 years, but with advancements in artificial intelligence, economic uncertainty and digital transformation, businesses must adapt much more frequently, writes Mike Chisholm. He shares the importance of understanding workflows, realizing the bottom-line significance of frontline employees and the value … [Read more...]
Stop chasing vanity metrics
Our industry is full of new businesses and brands. Darian Shimy shares how some metrics are meaningful and others deflect business teams away from their purpose. His article, while focused on startups, is a good reminder to do the most meaningful things. Source: Entrepreneur, July 23, 2024. Link. . . . prioritize mission-driven growth levers over vanity metrics . . . focus … [Read more...]
Is payroll an expense or an investment in your business?
Sabrina Starling, PhD, asks an interesting question worth thoughtful consideration. She says “Payroll is an expense if team members are unaware of the importance of the business they work for being profitable and their ability to impact profitability. When they understand why it should matter to them that the business is profitable and how they can impact profit, payroll … [Read more...]
Want loyal customers? Teach them something new.
Research indicates consumers are 131 percent more likely to buy from a brand after they engage with early-stage educational content. Meanwhile, 70 percent of customers in a groove study say understanding how to use products and services is important to winning their business. Customer education programs are important differentiators for nearly any business.” Source: … [Read more...]
Gen Z wants this more than flexibility at work
There are four generations in the workplace and each has its own idea of the ideal job situation; winning the lottery aside of course. Ryan Jenkins discusses the generational dynamics of the last two or more years, and that virtual work may not be the best option for Gen Z. They ranked four items higher than remote work and three of them are in-person activities. Source: … [Read more...]
Build an excellent coaching strategy
Effective coaching is a crucial ingredient to satisfied employees. It leads to improved performance, knowledge transfer, skill improvement and employee retention, writes Steve Taplin. His writing shares some results and specific elements to include in a coaching strategy. While his examples are specific to a remote employee business, the initial step of coaching, ‘invite … [Read more...]
Worth a Glance: February 24, 2021
How to recognize and work with narcissistic leaders Source: Entrepreneur, February 17, 2021. Link. When the only way you can feel emotionally and mentally safe to have any exchange with your colleague or boss is with a witness, it’s time to consider a transition strategy. Dogs synchronize their behavior with children, but more with adults, study finds Source: Oregon State … [Read more...]
Word of mouth still important despite AT&T TV ad
For as long as I can remember, animal owners have chosen friends or family members as the first persons they contact when they have a question about their animals, because of trust. These interactions encompass unintentional word of mouth. A current TV ad from AT&T ends with likely sarcasm with the statement, “Word of Mouth advertising. . . it’s what they did before … [Read more...]
Opinion – Transforming business; what and why
Animal health businesses have traditionally grown with a more-better-faster mindset. We’ve integrated computer, telephone and internet advancements to extend existing brick and mortar platforms. Now, a new generation of boundary-breaking entrepreneurs are following disruptive models that turn the way we traditionally ran businesses on its head, writes Rebecca Livesey. They … [Read more...]
Teach new technology to older employees
Older workers shouldn’t be dismissed because they lack tech savvy. They need to be educated to become tech savvy which allows them to simultaneously exploit the knowledge of experiences and new skills. Baby boomers may be reluctant to dive into digital tools. But they should be encouraged, because they still have so much to offer.” Nick Candito Source: Entrepreneur, July 12, … [Read more...]
Networking – the right thing to do for your practice
Veterinary medicine is subject to more competitive pressure today than ever before. While it may be a foreign concept to many in the industry, your survival depends on you becoming competitive. Networking can help you by interacting with other successful business people in your community. Here are five tips that will start you on the way to becoming an expert … [Read more...]
Beating procrastination can be tough
Researchers no longer consider procrastination as a basic time-management problem. They now view it as a complex and highly individual phenomena; a complicated failure of self-regulation. Experts define it as the voluntary delay of some important task that we intend to do, despite knowing that we'll suffer as a result. Source: Entrepreneur, January 21, 2019. Link.The … [Read more...]
Don’t let urgency take over importance
Given the number of interruptions animal health pros face daily, it is important to regularly return to this topic. An urgent item is a task that cries out for immediate attention. Important tasks are those that, once done, will add value for the long-term. Important tasks move you forward. Source: Entrepreneur, February 6, 2018. It's easy to let the urgent overtake the … [Read more...]
Personal branding must be your first focus
Many people find it hard to stand out. Personal branding is the key to giving yourself an advantage in your current job and when you search for a new one. Source: Entrepreneur, July 10, 2017. To become a respected intellectual in your field, you have to know what you’re talking about, offer genuine counsel and really mean what you say. Done well, personal branding can walk … [Read more...]
Stop, look, listen; get a computer crash plan
In one form or another, at least one of our computers is going to completely crash, be lost, stolen or fall victim to virus problems. William Hall reminds us that hard drive failure and ransomware are not the only computer risks. He recommends seven ways to help prevent this. Source: Entrepreneur, July 26, 2017. Here are seven easy to implement tips to prevent a computer … [Read more...]
5 tips to improve conversion rates
The common thread in Michael Georgiou’s tips for improving conversion rates is that they all move toward building a positive and personal relationship with the customer. It starts from the beginning and moves through the whole process, bringing you to the end result: making the sale. Source: Entrepreneur, April 1, 2017. If you want to know how to close more sales, start … [Read more...]
4 customer service plan essentials
As trends for increased self-service and detached decision making grow, the importance of building superior customer service teams can get lost. Andrew Medal brings the perspectives of a serial entrepreneur to this topic. The insights apply to animal health pros in traditional businesses, too. Source: Entrepreneur, January 20, 2017. Customer service is one of the most … [Read more...]