Tom Seeko, CExP, provides good food for thought for veterinary practices and other pet services businesses in this article. He discusses options for addressing the challenge of too much business or the alternative of the status quo. “Choices . . . most of the stress that veterinary professionals experience is due to the demands and unclear expectations they put on themselves … [Read more...]
Understanding FIP in cats
JoAnna Pendergrass, DVM, shares information for cat owners about feline infectious peritonitis, a viral disease caused by a mutated form of the feline coronavirus. She clarified the feline coronavirus is not related to the Covid 19 coronavirus. Since this article was published, a treatment for FIP has been making news <Link>. Jeanette L. Maucher, DVM, shares Stokes … [Read more...]
Addressing 7 common complaints practices face
Dissent and dissatisfaction are often masked by the historical statement, “If you can’t say something nice, don’t say anything at all.” Unfortunately, such experiences lead to customer loss. Marc Rosenberg, VMD, shares how routine preemptive troubleshooting with clinic staff members help to correct complaints heard before they rise to become points of contention. He shares … [Read more...]
Keeping the bees buzzing (video)
There are so many things that can kill honey bees, says Kaitlyn Krebs, DVM, MBA, DABVP. She lectured about common diseases that affect honey bees and their hives at the 2024 AVMA convention. Krebs speaks about viral diseases that veterinarians should be aware of in caring for honey bees and tips when answering questions from beekeepers in their communities in the video … [Read more...]
Beyond getting a yes, factors that restrict adherence
A recent pet experience allowed me to watch a dozen pet owners and their pets come and go from a veterinary office. Over half of the pet owners returned to their cars and sat in the parking lot for several minutes, displaying what could be described as a 1,000-yard stare. Others seemed to share the visit results with a passenger or via a phone call. THERE IS A LOT to process … [Read more...]
Veterinary medicine and substance use
Not One More Vet’s Dustin Kieschnick, PsyD, shares the experiences and perspectives from counseling veterinary team members on substance use. Substance use in this article encompasses alcohol, cannabis, illicit drugs and the overuse/misuse of over-the-counter and prescription medicines. Source: DVM 360, May 8, 2024. Link. When substance use becomes problematic there are a … [Read more...]
Services semantics. A new name for drop-off.
Sometimes referenced as the ‘Queen of Scripts,’ Wendy S. Myers, CVJ, says day admission appointment may be a better way to position drop-off services. She also offers alternatives for wellness testing in the form of five strategies to increase compliance. Source: DVM 360, April 18, 2024. Link. INSIGHTS: Whatever descriptive language you choose, be sure the entire staff … [Read more...]
Veterinarian says a receptionist has the hardest job in a hospital
The receptionist at a veterinary clinic has the most difficult job, writes Harris Fitzgerel, DVM, BS. They are the first face clients see when entering the clinic, the first voice they hear when calling, and the liaison between the back and the front of the hospital. Source: DVM 360, April 15, 2024. Link. INSIGHTS: Fitzgerel’s perspective is echoed by the recent launch of … [Read more...]
Practicing with care for the emotional well-being of animals
Slick floors, padding for exam tables and seeing posters from an animal’s perspective were among topics when Temple Grandin, PhD, MS and Fear Free’s Marty Becker, DVM addressed Fetch dvm360 conference attendees recently. Not everyone gets to attend these events, so we’re sharing an overview from Kristen Coppock, MA. Source: DVM 360, March 17, 2024. Link. “Creating and … [Read more...]
Worth a Glance – February 1, 2024
Last week’s AHD Bulletin – Animal Health Digest Bulletin, January 15, 2024. Link. Most read post(s) from the January 25th AHD Bulletin – Develop an opportunity mindset. Link. How dogs understand time. Link. An update on multi-drug-resistant parasites in horses. Link. ============================================ 8 Pet supply, service businesses on … [Read more...]
Tips for discussing weight management with pet owners (video)
Hill’s Karen Shenoy, DVM, shares advice for veterinary teams when discussing a pet’s weight with clients and addressing a case of obesity with animal owners. Her guidance about working pet owners’ behaviors into proactive feeding plans and considering the inclusion of treats is excellent counsel. We reminded veterinary teams to include food and treat information in pet … [Read more...]
CDC issues warning about cat-transmitted sporotrichosis
ICYMI. Cat-transmitted sporotrichosis has emerged in Brazil as a zoonotic epidemic and major public health threat and is a concern for the United States according to the CDC. The most common form of sporotrichosis is skin infections. Infected cats will present with lesions on their face, often around their nose. Source: DVM 360, May 2023. Link. This was the most read DVM 360 … [Read more...]
Social media calendars help plan clinic outreach
Consistency, relevance and authenticity are key to fostering lasting relationships with your audience in the digital landscape, writes Adam Christman, DVM, MBA. His article is good guidance for veterinary clinic teams to help them avoid knee-jerk posting. A content calendar serves as a road map, enabling veterinary hospitals to plan their social media content systematically.” … [Read more...]
How much automation is too much?
Commentary Self-service phone options offer streamlining for businesses and customers. BUT, when these options require multiple prompts, take two minutes or more and end without the ability to talk to a human, the customer service experience suffers. Digitization provides important advancements in providing better veterinary medicine and patient outcomes, but animal owners … [Read more...]
FDA issues warnings of unapproved antimicrobial animal drugs
Nine manufacturers and distributors received warning letters with concerns citing unapproved and misbranded antimicrobial animal drugs in violation of federal law. The animal products mentioned in the warning letters are marketed and labeled for minor species such as aquarium fish and pet birds. They contain antimicrobials that are important in human medicine, such as … [Read more...]
Marijuana is among the 2023 Top 10 pet toxins
Marijuana and carprofen were again among the Top 10 Pet Poisons for all species this year. They first appeared on the annual year-end list in 2022. In the 2023 case data, marijuana-related incidences accounted for the sixth-highest toxin overall for pets and was also sixth for dogs. The article includes the top 10 for cats and dogs. Chocolate was first for dogs and lilies was … [Read more...]
Improving bandaging efficiencies
Commentary Fans of the Nat Geo Wild veterinary shows frequently get to see animals bandaged. It is fascinating to see various veterinarians apply bandages and how they often explain what they are doing with layers and yards of materials. Michael H. Jaffe, DVM, MS, CCRP, DACVS, shares his tips for effectively using bandages for post-operative patients in this article and … [Read more...]
An overview of cannabis for pets
Includes Commercial Content* Ruth Fisher, PhD, covers topics that include the history of cannabis use in veterinary medicine, current laws on cannabis for pets, market size and segment, reported experiences from pet owners and veterinarians, and pet toxicology. The biggest threat cannabis poses for pets appears to be the same as that for children: unwitting consumption of … [Read more...]
Holiday gift ideas for pets and professionals
Julia Burke shares ideas and favored items in the pet industry to add to your holiday shopping list from several categories, including health and wellness items. Source: DVM 360, November 24, 2023. Link. Also see: Choosing safe dog toys, AHD, December 21, 2021. Link. … [Read more...]
Time to face the music
Too much sound can be harmful to our health as we shared recently <Link>. The wrong sounds piped into the clinic’s sound system may be annoying and bad for business, writes Marc Rosenberg, VMD. He shares a realistic situation where staff and clients were negatively affected by the choice of clinic music. Source: DVM 360, November 7, 2023. Link. … [Read more...]
Worth a Glance – November 2, 2023
Last week’s AHD Bulletin – Animal Health Digest Bulletin, October 26, 2023. Link. Most read post(s) from the October 26th AHD Bulletin – The customer experience is the sales experience. Link. Body language. Link. How to know when it’s time to switch jobs. Link. Placekeeper: 2023 Veterinary Conferences provided by Galaxy … [Read more...]
Ever persistent canine parvovirus. DVM 360 panel discussion.
Complimentary Commercial Content A panel of experts discusses the ongoing challenges when treating canine parvovirus including sharing how prevalent the disease remains and the emotional toil on staff members. The panel digs into parvo treatment options across the spectrum of veterinary medicine as well as their limitations. The discussion continues to introduce an … [Read more...]
Webinar: An introduction to regenerative medicine: PRP and PRF
Sponsored Content A recent post <Link> shared how PRP and PRF therapy are expanding options for veterinarians as one of multiple physical medicine approaches to treatment and recovery. AHD sponsor, Jorgensen Laboratories partnered with Enso Discoveries to provide Platelet-Rich Plasma and Platelet-Rich Fibrin kits branded as Rebound PRP/PRF kits. Having watched … [Read more...]
National Veterinary Technician Week turns 30 (video)
National Veterinary Technician Week is October 15 through 21 and it’s the 30th anniversary of the event. All next week, veterinary technicians will be celebrated for their continued contribution to veterinary medicine and the veterinary team. Vicky Ograin, MBA, RVT, VTS, shares the origins and meaning of vet tech week and this year’s theme, Pearls of Wisdom … [Read more...]
A better understanding of rabies laws and regulations
Richard B. Ford, DVM, MS, DACVIM, DACVPM, reviews important considerations when dealing with rabies laws or a rabies-related issue for an individual patient. Confusion and challenges resulting from the state-to-state variation of rabies laws can negatively affect patient management decisions required in clinical practice. Source: DVM 360, September 30, 2023. Link. See … [Read more...]
7 pet insurance strategies can help your clients and grow your practice
Persuading pet owners to invest in pet insurance may be challenging, but it is important, writes Jennifer Guli. She offers some approaches and reminds animal health pros to tailor the discussion to individual clients instead of using a script. Source: DVM 360, September 27, 2023. Link. … [Read more...]
Worth a Glance – September 21, 2023
Last week’s AHD Bulletin – Animal Health Digest Bulletin, September 14, 2023. Link. Most read post(s) from the September 14th AHD Bulletin – Things that fit through a surgical mask. Link. Practical advice about heartworm preventative lapses. Link. Call to action: Educate the public about the cost of pet ownership. Link. Place keeper: 2023 Veterinary … [Read more...]
ElleVet Sciences releases CBD+CBDA study on dog drug interactions
Complimentary Commercial Content A recently published study suggests that CBD+CBDA are each metabolized differently in dogs, with P450 enzymes, particularly CYP1A2 and CYP2C21, playing major roles with CYP1A2 being the likely primary metabolizer of CBD. Pharmacodynamic modeling suggests minimal risk of significant interactions with other concomitantly used drugs at current … [Read more...]
Stop throwing new hires into the proverbial pool
Complimentary Commercial Content and Commentary Newly hired employees are a precious resource for any business. Significant time and cost were expended in the hiring process which was likely initiated because help was needed immediately. Getting off on the wrong foot with a new hire is problematic for them and the business. Data indicates 81 percent of new hires say were … [Read more...]
Pheromone diffusers can help calm cats
Pheromone diffusers can be helpful for pet owners, veterinary teams and pet services personnel to help calm cats of all ages in various scenarios. While not an end-all-be-all, pheromones can be used to help ease aggression and social tension. Pheromones are not a substitute for providing a safe, secure, and enriched environment for cats. Especially in multicat households, … [Read more...]