Microinteractions refer to the daily subtle exchanges between colleagues, managers and staff, writes Dylan Taylor. They can significantly impact a company’s culture, practicality and overall success. Though brief, microinteractions can carry the weight of a company’s culture. Microinteractions, when handled thoughtfully, create a continuous feedback loop that reinforces … [Read more...]
The customer experience is the sales experience
Twenty-five percent of the purchasing decision is determined by the overall sales experience, writes Scott K. Edinger citing a McKinsey study. He reminds us that frontline sales and customer-contact professionals are in a position to directly affect decisions about services and products. And, they may be the only one if the customer does not perceive value in the … [Read more...]
Thank You
In the best teams, the best leaders, the best cultures, there was always this thread of gratitude. So, it is very apparent that saying, “thank you” isn’t a nice-to-have, it is an absolute must-have. Source: Chief Executive, July 21, 2021. Link. It must come from the heart to be sincere, which sometimes is a difficult thing to teach someone.” INSIGHTS: Too often praise is … [Read more...]
Learn how to say “I’m sorry” professionally
Krister Ungerböck writes with a focus on developing leadership skills. Since we all need to lead at times, her advice is appropriate. She discusses apologies and the need to avoid using “sorry” or “I’m sorry” too casually and without meaning . . . a transparent throwaway. <people> expect and deserve authentic, thoughtful apologies when apologies are needed.’ Source: … [Read more...]
The Rule of Three, timeless wisdom
Fred Hassan (yes, the one from Schering-Plough and Pharmacia) shares the power of using the Rule-of-Threes to simplify, to prioritize and to communicate. He shares, some principles are timeless and never outdate. The human mind is wired to work naturally with the Rule of Threes. Source: Chief Executive, January 13, 2020. Link. . . . the human brain is wired to process … [Read more...]