Pet insurance is often considered as revenue insurance for veterinary hospitals. It cushions perceived high costs and may actually improve compliance. This article reviews how one practice saw nearly a five-fold increase in the number of clients with pet insurance. We’ve also included a comprehensive story from AAHA Trends, Veterinary Preventive Care Plans. Source: … [Read more...]
Comprehensive dental assessment improves compliance
Hospitals that enjoy successful dental strategies include dental practices every day and as a component of wellness programs. This article is fresh, thought-provoking and compelling for veterinary teams and representatives. Source: AAHA Trends, February 2016, page 43. (link unavailable) Dental compliance improved when the practice began giving clients an estimate for a … [Read more...]
Stay ahead of new tech
Adam Little, DVM, tracks technology developments and their potential in animal health. 3-D printing is on his radar. AAHA also featured 3-D in the article below. Veterinary teams and companies that serve them will want to keep track of these advancements to be ready to apply the technologies when they’re ready for daily practice situations. Source: Exponential Vet, Issue 8, … [Read more...]
Setting your prices
Price-based costing, activity-based costing, cost-based pricing, fixed costs and turnkey costs are all terms that perplex most practitioners and practice managers. It might be said that pricing is a major cause of follicle stress and pattern baldness in veterinary hospital managers. Jokes aside, forming a strategy is critical to pricing for competitiveness and reasonable … [Read more...]
Welcome to the experience economy. It’s everything!
Should customer experience management, chief experience officer and call centers be topics in veterinary practices? Yes. The November 2015 issue of AAHA Trends takes a close look at these emerging hot topics in veterinary practices that change client services approaches and outcomes. Source: AAHA Trends, November 2015, page 20. Trends took a multi-pronged approach to the … [Read more...]