Author, speaker and advocate Amy Newfield, VTS (ECC), wants to stop the ongoing turnover of the front office heroes in veterinary practices. These positions have the highest turnover rates in hospitals.
Most veterinary receptionists are treated poorly. They aren’t paid well. There is limited to no career path for them. They take on the stress of clients, veterinarians and technicians.” – Amy Newfield, VTS (ECC)
Source: Veterinary Team Training, YouTube, August 12, 2022. Link. (6 minutes) Turnover rates for front office persons is frequently 40 percent or more. Newfield says it’s important to treat these persons respectfully, train them better, think about career pathing, support communication skills development, and pay them better.