Pre-judging clients is an age-old challenge for the veterinary community. Today, however, “Mr. Google” is now a partner in hospital team efforts to get clients to listen and decide on their animals care, according to Julie Carlson, an author and a certified veterinary technician.
Source: DVM 360, February 1, 2016.
It’s easy to get frustrated by clients. You’re trying to do right by your patients and give them the care and attention they need, and you feel like these clients are cutting you off at every turn. Always remember: You and your clients have the same goal. Work with them, not against them. When you find yourself getting upset, put yourself in clients’ shoes. Think about all the things that could be influencing their behavior. Then take a deep breath and show them their pet is in good hands.