Michael Nappier, DVM, DABVP, contends it is time for veterinary teams to quit shielding clients from the amount of blood, sweat, tears, urine and feces involved in keeping their pets healthy. He recommends finding ways to let clients see what goes on behind exam room doors and in treatment areas. He contends a show and tell mentality could help make the mundane seem miraculous again.
Food for thought!
Source: Veterinary Medicine, June 1, 2019. Link.
INSIGHTS: AMEN!