Sarah Wolff, BVM&S, provides two strategic approaches to manage client experiences when more than one veterinarian can service a client.
“Worst-case scenarios occur when colleagues have conflicting approaches and clients are caught in the middle.”
Source: Clinician’s Brief, May 2024. Link. Wolff shares the benefits and drawbacks of a) clinician-bonded strategies and b) practice-bonded strategies.
INSIGHTS: The need for transparency and good visit notes is obvious regardless of which strategy is implemented.