Alaina Love says that decision-making sins can be grouped into seven categories, each of which has a distinct set of symptoms that play out in the culture of the organization. How well your organization makes decisions directly affects the quality of the people you are able to hire and retain, she says. Love shares an experience to support her perspective. It’s worth considering for all teams of animal health pros.
Source: Smartbrief on Leadership, June 27, 2017.
The seven sins of decision-making include fear of failure, poor communication and not establishing an effective decision-making process, all of which can discourage and scatter talented employees writes Love. A company may be guilty of these blunders when decisions are delayed or struck down, employees are punished for wrong choices or those in customer-facing positions aren’t able to quickly address issues.
INSIGHTS: Notice the references to negative consequences for making a decision and “funnel culture.” These will be familiar issues to animal health pros in all sizes of organizations. Consider how using a survey exposed the seriousness of the business challenges in Love’s example organization.