According to the National Association of Veterinary Technicians in America (NAVTA): “While every position within the veterinary practice team is important, veterinary assistants play a pivotal role, literally … In the course of a single day, an assistant provides help to veterinarians and veterinary technicians, which in turn allows those team members to perform the tasks and responsibilities of their positions. The next minute, the assistant may be helping a client understand why having their pet’s teeth cleaned is so important or providing a receptionist with a second set of hands at the front desk. Helping to fill scripts, keeping exams rooms cleaned and prepped, setting up lab work, helping with inventory, updating medical records, assisting with nursing care — there are more things that veterinary assistants do in a day than most people realize.”
Source: Veterinary Practice News, February 3, 2016.
There are several other qualities that the best veterinary assistants possess – they are:
1) A Veterinary Assistant is a Great Animal Communicator
2) Has Physical Stamina
3) Possesses Emotional Resilience
4) Has a Sense of Humor
5) Knows how to Interface With Everyone
6) Has a Willingness to be Present
7) Wants to be More
INSIGHTS – Frequently representatives who call on individual hospitals overlook the veterinary assistants. With their involvement in all aspects of the practice’s success and processes, these important individuals need to be acknowledged and considered in the sales call planning and efforts.