John C. Maxwell said, “A leader is one who knows the way, goes the way and shows the way.” Every animal health professional is a leader when it comes to communicating with an animal owner, client, customer or staff member. Jesse Lyn Stoner provides some perspective on self-disclosure.
Source: AVMA SmartBrief, May 31, 2016.
Self-disclosure is an important leadership trait because it relates directly to trust. The more open a person seems, the greater they are trusted.