Strategies to remain customer-centric, unlocking exceptional service, McKinsey's top 28 AI business growth tools, Walmart adding pet telehealth to Walmart++ and more . . . Source: IBPSA Fast Bites, May 27, 2024. Link. … [Read more...]
Search Results for: telehealth
Worth a Glance – October 26, 2023
Last week’s AHD Bulletin – Animal Health Digest Bulletin, October 19, 2023. Link. Most read post(s) from the October 19th AHD Bulletin – Study: Grain-free diets, no negative impact on canine heart health, DCM. Link. 3 takeaways from the Veterinary Innovation Summit. Link. MWI Animal Health’s integration with Shepherd Veterinary Software. Link. … [Read more...]
Traumatized cat symptoms and how to deal with them
While cats can’t talk, they can still express their feelings through their body language and behavior, writes Judith McCain. She identifies 15 of the most common traumatized cat symptoms and writes about ways to address them, including contacting a veterinarian. Source: Happy Whisker, June 16, 2023. Link. INSIGHTS: Consider this article to provide context along with … [Read more...]
IBPSA Fast Bites – May 29, 2023
Walmart, Pawp offer free telehealth, recognizing email scams, how AI is transforming pet care industry, hotels ready for traveling dogs, AI tips for small business, measuring ROI of onboarding, responsible use guide for cannabis and CBD and more . . . Source: IBPSA Fast Bites, May 29, 2023. Link. … [Read more...]
Chewy and Petco are increasingly reliant on pet health care for sales
Commentary With our recent post, “Pet-owning households on decline while spending remains strong” <Link> still resonating, we stepped back to the comments on quarterly reports from pet retailers Chewy and Petco. Gabrielle Fonrouge summarized key points from the respective earnings reports commenting, “Pet health care will be key to whether the companies can grow and … [Read more...]
Worth a Glance – March 2, 2023
Last week’s AHD Bulletin – Animal Health Digest Bulletin, February 23, 2023. Link. Most read post(s) from February 23rd AHD Bulletin – How old is too old for dentals? Link. Place keeper: 2023 Veterinary Conferences provided by Galaxy Vets. Link. Very few veterinarians are black in the U.S. This is what it’s like to be one. Source: HuffPost, February … [Read more...]
Virtual visits may lower stress for pets
Telemedicine for pets gained ground during the Covid-19 pandemic. The American Veterinary Medicine Association estimated about 40 percent of practices offered telemedicine at the height of the pandemic. This percentage has since dropped. Telemedicine can help assess whether a pet needs to be seen in person and to monitor chronic conditions. It can also help pets avoid the … [Read more...]
Storytelling and the narrative in good patient care
Commentary Context can rarely be achieved in a 10-minute exam . . . period. The ability of a veterinary professional to understand a patient’s health status and determine treatment options requires the story of an event or life circumstances. Engaging the pet owner to share their observations and specifics is an important element in what is described as narrative … [Read more...]
BuddyID™ announces a Partnership with FirstVet & the launch of BuddyID™ collar tag
Complimentary Commercial Content Microchip ID Systems, a leader in the animal microchip and companion pet registry industry, is announcing its partnership with FirstVet. FirstVet will provide telehealth services to Microchip ID Systems customers that register their companion animals to the BuddyID™ registry and sign up with FirstVet. The company is launching a … [Read more...]
Helping animals in Ukraine: Galaxy Vets Foundation’s year in review
Complimentary Content The war in Ukraine caused a massive animal welfare crisis and limited access to veterinary care for millions of pets. Galaxy Vets Foundation’s first initiative, Animal Help Ukraine, was launched in spring 2022 in response to the Russian invasion of Ukraine. Key facts: 275 veterinarians and techs/nurses from the U.S. and the world signed up to … [Read more...]
The three most common and preventable canine maladies
With simple observation and proactive management, dog owners can prevent the three conditions that most frequently compromise dogs' quality of life, writes Nancy Kerns. She says many dogs will suffer from one of these common disorders: Obesity Dental disease Over-long nails Source: Whole Dog Journal, August 9, 2022. Link. INSIGHTS: Note the cutlines under the … [Read more...]
Veterinary Virtual Care Association releases model telemedicine regulations
The Model Telemedicine Regulations released during the AVMA annual conference this week facilitate the practicing veterinarians’ trained judgment and address the growing demand for guidance surrounding the veterinary client patient relationship when providing telemedicine services. The VVCA issued these regulations as a framework to provide support and direction for … [Read more...]
Galaxy Vets’ Charity Foundation to help animals in Ukraine
The newly formed Galaxy Vets Foundation will raise funds, and collect and deliver supplies to organizations in need, as well as provide pet owners free access to professional veterinary care through its telehealth platform. Ukraine is my motherland. We want to aid the best way we know how, helping animals. We encourage individuals and organizations to donate to this good … [Read more...]
4 tips for reengaging with audiences post-pandemic
The last two years have been a steeplechase to maintain, adjust and survive. Customers may not know or remember the ways you’re doing business and your value proposition. Edward Wyatt recommends reintroducing yourself and your business to them. <Many> may not know what the old normal was like . . . communicate like an initial introduction of yourself to your stable of … [Read more...]
IBPSA Fast Bites – March 14, 2022
Pet industry mergers and acquisitions continue, uncommon digital marketing tactics, onboarding new staff, veterinary telehealth and more . . . Source: IBPSA Fast Bites, March 14, 2022. Link. Against the backdrop of the U.S. pet industry’s mostly pandemic-defiant performance, for those ready to sell, buy or expand . . . there may be no time like the present.” – Pet Product … [Read more...]
Survey says: Younger pet owners plan to spend less, lose pets in 2022
Compared to Gen X and baby boomers, younger pet owners worry more that they may need to spend less on pet food and treats in 2022 or change to a less expensive brand. In a November 2021 survey by the American Pet Products Association, distinct generational differences arose related to economic issues. The percentage of millennials and Gen Z concerned how finances will affect … [Read more...]
Hannah Lau, DVM next on VVCA Lunch and Learn
Complimentary The VVCA Lunch and Learn series continues Wednesday, October 27 at 12:30 p.m. EDT. Hannah Lau, DVM, will share telehealth cases from her practice. She has been practicing veterinary telemedicine and telehealth fulltime since 2019, along with a small team of remote veterinary technicians and assistants. Although living in southwest Virginia, Lau practices … [Read more...]
Thoughts from the Veterinary Innovation Summit + NAVC Media eCommerce Summit
Opinion Among myriad thoughts captured during the Veterinary Innovation Summit, these present the most opportunity and challenges for veterinary teams in the next three to five years. Some are trends we see routinely as we curate content, but others are coming faster than previously perceived: Pet caregivers will drive how they wish to interact with veterinary clinics . … [Read more...]
That darned cat
Sharing some of the reasons a cat might display a little Jekyll and Hyde behavior, Pam Johnson-Bennett, CCBC, says to rule out pain or illness before assuming this is merely a behavior issue. She says to figure out the cause of the cat’s change in mood and don’t just label the cat as grumpy, moody or irritable. Don’t overlook pain or illness as a reason for a behavior change. … [Read more...]
6 questions that are effective for identifying cats with feline arthritis pain
The lack of recognition of arthritis pain in cats is severe enough that by one estimate, less than one percent of cats with arthritis pain are seen by veterinarians. Researchers came up with a six-question, one-minute survey with simple “yes” or “no” answers for cat owners to see if their cat might have arthritis and decide if the pet needs to see a veterinarian. Source: … [Read more...]
Purchase growth plateaus, but still ahead of 2020, VetWatch™
Monitoring the scope, velocity and importance of developments in the U.S. veterinary care sector, VetWatch™ helps veterinary hospitals and the animal health industry stay on top of the ever-changing landscape affected by current events through multiple sources of real-time data. Source: VetWatch, week ending July 3, 2021. Link. For the week ending July 3, aggregate YTD … [Read more...]
5 ways to use invoicing as marketing
Opinion Whether printed on paper or sent as a PDF, invoices are a way to market your services and products. Different than most collateral, invoices prompt a focused review from the recipient. Uwe Dreissigacker shares five ways to use invoices: Strengthen your branding Sell special offers, sales or promotions Encourage referrals Provide free resources Ask … [Read more...]
What executives are saying about the future of hybrid work
The authors compiled hybrid work survey results from 100 executives from various industries and locations. While employees are feeling anxious, most organizations have only begun to think through and articulate the specifics of how to carry out a more permanent mix of remote and on-site working for all roles that aren’t essential to perform on site. Source: McKinsey and … [Read more...]
Rural broadband plagued by poor mapping, high costs
Weaknesses in broadband coverage in rural areas were highly evident in 2020. House Agriculture Committee members heard from those who expressed the need to update maps on areas that remain underserved, as well as offer flexible funding to spread out costs to extend broadband coverage. Extended broadband coverage is important to extend the value of telehealth for all species, … [Read more...]
How to generate more clients at your veterinary practice
Opinion We held this article to position it now, one year post-Covid-19 shutdowns and the anniversary of the first wave of pet adoptions that followed. Robert Sanchez is no stranger to veterinary practices and his article is purposeful and valuable. He applies sales terminology to new customer acquisition tactics. Considering the timing, we believe it is important to … [Read more...]
Worth a Glance – April 1, 2021
Where veterinary medicine is (likely) headed over the next decade Source: Today’s Veterinary Business, February 2021. Link. Douglas G. Aspros, DVM, highlights four things he thinks are in the future. Some are driven by technology and others are systems-based. As always, changes in social perspectives and values will be key. Podcast: … [Read more...]
Optimal nutrition calculators for cats and dogs available
OPINION Pet owners are responsible for their pets’ proper nutrition. Too often we hear questions about specific brands of pet food wanting a yes or no answer. The same goes for treat brands and then there are table scraps. Bottom-line, daily Kcal (calorie) calculations are important before brand discussion, although a proper assessment may identify the need for … [Read more...]
Moving your practice services online important, especially now
Sponsored Content Many small- and medium-sized veterinary practices are still reeling from the impact of the lockdowns during this coronavirus pandemic. Getting practice services online often sounds like a daunting task for practice owners, says Clint Latham, JD. However, it is now more important than ever to have an online presence, where you can reach out to your clients … [Read more...]
VVCA updating memberships, launching interactive VVCA Community
Member support and engagement are basic tenets of the Veterinary Virtual Care Association. A new, interactive VVCA Community will provide member-only engagement, peer-to-peer conversations, increased learning, exclusive interviews and networking groups. Updating current membership information and registering is required. The VVCA upgrades will further support telehealth and … [Read more...]
Telemedicine platforms expanding reach to animal owners
Complimentary Commercial Content The rush to meet pet owners in the cloud and expand veterinary virtual care has two new advances this week according to company press releases. whiskerDocs announced they will start telemedicine in four states beginning January 1. VCPR will be established virtually. FirstVet, brings on-demand telehealth to American animal owners’ … [Read more...]