Your computer or phone buzzes with another burst of emails. “You’ve got mail,” is no longer a welcome notification. Mary Squillace offers 10 ways to manage your email inbox, according to those who get 100 or more emails per day: Only keep emails requiring immediate action in your inbox Create a “waiting folder” for action-pending emails Make subfolders or labels your … [Read more...]
Search Results for: phone
Media literacy needed at home and the office
Sarah Gretter makes a solid case for teaching children to watch commercials with their eyes wide open. She backs up her reasoning with study results. Media literacy is being able analyze and evaluate the messages we see in different media platforms. . . . 80 percent of middle school students believed that web ads were real news stories. The same study found that more than 80 … [Read more...]
Winter driving safety tips
You don’t have to carry a detail bag to be concerned about winter driving safety. An estimated 52 percent of car accidents occur within five miles of a person's home, and 77 percent occur within 15 miles or fewer, according to Progressive Insurance. <link> Winter conditions cause more traffic jams, route changes and increase the risks associated with drivers who don’t add … [Read more...]
New tracker technology for cows resembles fitness trackers
A new type of fitness tracker may help farmers keep track of their livestock. The new technology, in the form of a smart ear tag, produces similar data to those delivered by consumer smart watches. GPS enabled, the high-tech ear tag allows farmers to track the location of individual animals remotely via internet capabilities. Source: BEEF, December 7, 2018. … [Read more...]
Kick start selling skills with marketing tactics
Whether you carry a bag, handle the phone, receive animal owners at the front desk or meet them in the aisles, selling skills are important. They differentiate you from competitors. Jacob Dillon shares marketing tactics and tips that you can use to kick start your sales skills and improve the outcomes of your actions: Sell benefits instead of featuresKnow your customer … [Read more...]
Your attention span is shrinking
Cognitive decline is real and can begin as young as age 45 even if you are healthy. Cynthia Green, PhD, offers advice for rebuilding our attention span and our ability to focus. Constantly switching between activities and attempting to multi-task (which no one is really good at) is exhausting for the brain, draining it of the energy needed to focus. Result: We make … [Read more...]
6 tips for managing canine and feline diabetes
Even though diabetes is treatable, pet owners are asked to do a lot to manage their pet's disease, making communication with the veterinary team essential, writes David Bruyette, DVM, DACVIM. He shares six ways you can help your clients manage their insulin-challenged pets. Source: DVM 360, November 18, 2018. Link. Explain the goals of therapy for diabetic pets. Go … [Read more...]
Keeping working dogs safe on hunts and outings
Hunting dogs encounter more risks than backyard pets, including toxins that we want everyone to avoid. Every year, hunting dogs in the U.S. die as a result of drinking from contaminated sources, ingesting harmful substances, trauma and getting lost, writes Toinette Strusinski-Broschay, DVM. Her tips for hunting dogs apply to dogs who go camping and hiking . Source: The … [Read more...]
This is how you are unknowingly making people happy (slide show)
It’s the little things that help the most. A phone call instead of a text. Looking someone in the eyes when speaking to them. Lending a helping hand without being asked. Remembering a birthday. And, saying thank you. Source: Our Life in Brief, October 29, 2018. Link. Sometimes only one small and simple act of kindness can bring much joy and happiness to those surrounding … [Read more...]
Opinion – Determining how often sales reps should call on customers
J. Michael Marks tackles a frequently contemptuous topic about distribution sales representatives. . . . in my experience, most sales reps are market-servers, not market-makers. . . we’ve found that 95% of what customers buy from distributors they have bought before. The devil is in the details in this reference. How one defines sales really determines whether Marks’ … [Read more...]
Coffee breaks don’t boost productivity after all
Citing the results of her own research on productivity at work, Charlotte Fritz says the findings on microbreaks is counterintuitive but real. Nearly across the board, microbreaks that were not job-related, such as getting a glass of water, calling a relative, or going to the bathroom, didn’t seem to have any significant relationship to people’s reported energy (what we called … [Read more...]
Thinking equipment before year end
The fourth quarter of each year brings thoughts of end-of-year inventories and opportunities to use Section 179 of the IRS code. It provides incentives for all types of veterinary equipment purchases. Pam Foster writes about how equipment features, function and capabilities have changed over the past decade with some expert help from Rick Warter, of MWI Animal … [Read more...]
Gecko makes bazillions of calls from vet hospital
A rogue gecko lit up phones for an untold number of folks recently. Veterinarian Claire Simeone, director of Ke Kai Ola, a Hawaiian monk seal hospital, made the discovery as she and a phone company rep tried to figure out what was causing incessant outgoing calls. Source: Associated Press, October 9, 2018. Link. The gecko was perched on a phone, making calls to everyone in … [Read more...]
Weaning is good time to score cows’ body conditions
Robin Salverson, SDSU Extension cow/calf field specialist, shares information about body condition scores (BCS), market timing and factors that affect BCS throughout the year. Source: Drovers, September 19, 2018. Link. Age, lactation, feed quality and availability, and parasite load are all factors that influences BCS. . . Regardless if cows are thin due to drought, age, or … [Read more...]
Rx for cyberbullying in veterinary practice (includes videos)
Communication is a key element to managing cyberbullying preventatively and reactively. The first line of defense is a knowledgeable team trained to respond appropriately if and when a social media storm blows in. The first thing to do is to make sure that everyone on your team is aware of the situation and that you have all the information and all the facts before making a … [Read more...]
Vet suicides are real. Help is out there.
This week’s post, “How do veterinarians die,” highlights the challenges some veterinarians face keeping clinics operating, treating patients and ensuring clients stay happy. A disproportionate number turn to suicide as a result of problems. Pet owners in Santa Barbara, California, know all too well the realities of this crisis. Within a few months, they lost two beloved … [Read more...]
Survey shows digital-native Gen Z prefers in-person interaction with brands
Just when we thought we were catching up, research shows Gen-Z actually has a complex relationship with technology. And the lesson not to rely on generalities hold true. Some that marketers associate with millennials are not true for Gen-Zers. Research . . . reveals Gen Z’s paradoxical relationship with social media. As the latest survey shows, they don’t overshare and are … [Read more...]
What’s good for GM may be good for you
Everyone in all General Motors offices is banned from walking and talking or texting. This includes CEO Mary Barra. There’s no looking at a phone en route to a meeting, taking calls on the way to the bathroom nor checking email when getting coffee. Safety is one reason, but awareness is another. Source: Fast Company, August 23, 2018. Link. For GM, the smartphone concern is … [Read more...]
33 dos and don’ts for equine colic
“Any horse has the ability to experience colic,” states Dr. Michael N. Fugaro. “The disorder is indiscriminate of age, sex, breed, occupation, or environment.” The term “colic” refers to abdominal pain rather than a specific disorder. Conditions that commonly cause colic include gas, impaction, grain overload, sand ingestion, and parasite infection. Marcia King offers dos and … [Read more...]
Opinion – USDA plans to contact veterinarians in animal welfare investigations
It’s not my role to cry wolf or create unwarranted anxiety. However, I believe veterinarians and their staff members need to spend time reviewing the APHIS webpage for attending veterinarians <link>. While the public relations for the new Animal Welfare Act initiative is to “strengthen relationships with the attending veterinarian community,” there may be other potential … [Read more...]
Fax machines highly vulnerable to cyber attack
You may think fax machines have gone the way of the typewriter, but hackers salivate over them. That’s right – hackers. Fax machines are horribly insecure as data is not encrypted. Anyone who can tap a phone line can intercept all data transmitted across it. Fax componentry in all-in-one printers is especially attractive to hackers, according to researchers Yaniv Balmas and … [Read more...]
Opinion – Train new hires to give location directions
A recent family reunion and the return trip across new geography exposed the weakness of cell phone coverage, internet connectivity and the stark reality that many younger persons cannot give directions to their work location without the help of digital technology. Imagine the end of a 600-plus-mile day, traveling with a gracious but tired octogenarian and not being able to … [Read more...]
These dogs sniff cybercrime
The Connecticut State Police is training dogs to sniff out the hard-to-detect chemical in electronics. They’re helping law enforcement personnel find child pornography on hard drives, find hidden phones, even track calls on SIM cards. This is worth a read simply to be reminded how sharp dogs can be trained to be. Source: CNET, June 11, 2018. Link. Where we might smell … [Read more...]
Tom Gillespie, DVM, named among 2018 Pork Masters
Passionate aptly describes Dr. Tom Gillespie. Whether it is the pigs, production challenges, pork producers or global industry colleagues he can be counted on to help make pork production more efficient, safe and valuable. He is always ready for the next challenge. Source: National Hog Farmer, May 22, 2018. Link. For Gillespie, communication is one of the major challenges … [Read more...]
Scam alert: Beware of callers impersonating the DEA
The Drug Enforcement Agency (DEA) reports that some registrants are getting calls and emails from con artists. According to the agency, “The impersonators inform their victims that purchasing drugs over the internet or by telephone is illegal, and that enforcement action will be taken against them unless they pay a fine. If victims refuse to send money, the impersonators often … [Read more...]
Hoof-care diagnostic tool is cool (slide show)
Zinpro’s new Step Up program has neat tools for cattle lameness identification and management. They were developed in collaboration from Kansas State University's Beef Cattle Institute. The materials combine as much knowledge from the beef and dairy industries as possible, then makes it somewhat specific for beef or dairy animals, says Zinpro’s Connie Larson. It is available … [Read more...]
Help Oklahoma cattle raisers
An untold number of Oklahoma cattle operators lost cattle, pasture and hay to recent fires, some of which still burn. The Oklahoma Cattlemen’s Foundation has set up a relief fund for those who want to help with cash, check or online donations. Cattle need hay, too. Source: Oklahoma Cattlemen’s Association. (Link) Click the link to donate online. Hay is urgently needed in … [Read more...]
The customer service improvement diet
In a twist on customer service improvement, Micah Solomon offers 10 things to STOP DOING that will improve your customer service. We list three of them below: Do away with unnecessary scripts Declare war on inappropriate language Stop thinking of customers as an interruption Source: Forbes, March 26, 2018. Instead of pointing out what to do to improve customer … [Read more...]
9 phrases to avoid that will help you look more professional
It’s not always easy to write exactly what you want to say. We, yes even those of us at AHD, often fall back on words and phrases that come easily. Unfortunately, these often make us look weak and unprofessional. Danny Rubin offers nine words and phrases to avoid in our writing. Source: Ladders, March 2, 2018. As you compose emails, documents (and in conversation too), … [Read more...]
Opinion – The era of the buyer is underway
Consider this article in the context of telehealth and telemedicine for both B2B and B2C entities in animal health. But, think about B2C telemedicine in the digital context of voice-activated systems on counters in homes instead of a phone on your desk. Once again, I ask veterinary team members to accept sales as the creation of a transaction. Jay Malowney asserts, … [Read more...]