This article is more current today than it was when Brenda Tassava, CVPM, CVJ, VLCE, wrote it in 2018. Communication diligence is one of the big lessons as we manage through a crisis. We cannot assume that one-and-done efforts will resonate or be remembered, let alone acted on. Tassava discusses the need to remind, recall and recheck, plus forward booking appointments with … [Read more...]
Search Results for: phone
Tips to avoid malicious apps
With digital use at an all-time high, there are risks to consider with the convenience and fun some apps offer. Anthony Green reminds us that apps can be easy entry points for digital criminals who want to pirate your data and seize control of your accounts and devices. He offers some basic tips to avoid pirating. Never download from a third-party app outside of the App Store … [Read more...]
Virtual dog training is an option
With pet adoptions at an all-time high during this Covid-19 pandemic, concerns of pet rescue groups are being realized. Some families adopting pets are not qualified owners. New dog owners will need help teaching their new friends to learn the rules of the house and the neighborhood. Virtual training, phone calls and text lessons from professional trainers may save the day for … [Read more...]
Coaching pet owners through unrelenting flea infestations
Joan Capuzzi, VMD, discusses how a comprehensive approach to stubborn flea infestations is needed to help clients gain control over their pet and the pet’s environment. The pet is the easy part. She shares ways to coach pet owners to treat the pet, treat the other pets and treat the environment. Source: DVM 360, April 7, 2020. Link. INSIGHTS: Attention sales … [Read more...]
Check the tone of your message before hitting send
Did you just send THAT? When we are working remotely and stress levels are high, it’s easy to miscommunicate. Even well-intentioned messages can be misconstrued. The authors share tips for avoiding digital misnomers. Source: Harvard Business Review, March 27, 2020. Link. Most digital miscommunication happens because we don’t have access to the non-verbal cues, including … [Read more...]
Minimizing post-wean growth slumps in heifers
Proper growth of dairy heifers from weaning until six to eight months of age directly impacts future milk production and economics of heifer rearing programs and, ultimately, the profitability of the entire dairy operation, writes Maureen Hanson. Research continues to show how proper growth during this phase can positively impact milk production. Hanson shares ways to avoid the … [Read more...]
Equine depression is real
Long-term exposure to inescapable or repeated stressors can lead to depression for horses, according to a French study published in 2016 < link >. Justine Harrison revisited it. She examines some of the causes, lists signs to watch for, and give tips on how to help alleviate equine depression. The study focused on two elements: the spontaneous expression of “behavioral … [Read more...]
Getting cats to take a pill (Video)
Videos attract attention of animal owners. Pilling cats is easy for veterinary team members but, some pet owners get unnerved by that mouth full of teeth. Consider using one of these videos to support proper pilling at home. Also, including a reminder about oral care would be applicable since the cat owner will be looking at the mouth cavity while pilling. If your database … [Read more...]
Pet care tasks often overlooked
In the midst of the COVID-19 disruption lies opportunity. With door traffic slow, staff can be redirected to conduct outreach. With more pet owners homebound and accessible by phone, addressing overlooked pet care tasks could produce great results. Kerri Fivecoat-Campbell shares tips from veterinarians about often overlooked pet care tasks. From flea, tick and heartworm … [Read more...]
Rural Media Group announces new streaming service, RFD-TV Now (video)
Complimentary Sponsored Content RMG has just announced expanded streaming service under a new name: RFD-TV Now. It offers improved searchability, increased security, and added features such as the ability to “favorite” shows or binge watch them by season. This is good news for animal health pros who enjoy FarmHer, rodeos, horsemanship features, cattle topics like DocTalk, … [Read more...]
Dealing with procrastination
Eric Olszewski stopped putting things off when he learned to see life as one big deadline. A perpetual procrastinator, he would let time fly by until panic set in, at which point he finally buckled down and did whatever it took to get through the work he was avoiding. He learned he was suffering from too much freedom. . . . simply overwhelmed by the multitude of options in my … [Read more...]
What 20 years of work can do to your body (includes slide show)
A lifelike, full-size model named Emma demonstrate ailments that show the dark side of where we’re headed if work comforts continue to go unchecked. While aimed at computer use and seating, its no secret that smartphone use puts a strain on our stature, as does poor driving posture. Source: Fast Company, January 6, 2020. Link. Unless we make radical changes to our working … [Read more...]
Avoid using debit and credit cards in these locations
Approximately 50,000 animal health pros will be traveling to conventions in the first quarter of 2020. Credit cards make our lives easier, but the rise of hacking and identity theft undermines their convenience. Alan Gleason shares situations that call for caution. Here is a sampling: Self-service gas pumps Mobile applications Cell phone charging stations Source: … [Read more...]
Always exciting
When we launched Animal Health Digest, I didn’t realize what scouring 250-plus media sources each week would turn into. What initially seemed like a daunting task became one of the more uplifting parts of my day. From finding an article about the latest research on bovine respiratory disease to a piece about the Comedy Wildlife Awards, finding material animal health … [Read more...]
Tighten up your bandaging skills (photo slides)
Tisha A. Harper, DVM, DACVS, discusses common complications associated with external coaptation*, and how can their occurrence be minimized. Along with general guidelines, she reviews common bandaging problems and complications. She also includes resources for educating clients about at-home bandage care. *External coaptation refers to the use of casts, splints, bandages, … [Read more...]
Interruptions tops the list of time management challenges
The clear winner in time management challenges is the dreaded interruption, shares Mike Figliuolo. Once someone breaks your concentration, it takes 5 to 15 minutes to get back on track. Source: SmartBrief, August 7, 2019. Link. If you don’t protect your time, no one else will do it for you. Reader poll question (nonscientific, n=240,000) What is the biggest challenge … [Read more...]
Opinion – Star Wars tech featured at NAVC E-Commerce Summit
Imagine a pet owner talking to a virtual assistant via Alexa about a problem with their dog at 3:00 a.m. which sets up a live phone call from a veterinarian only minutes later. Or, having your cellphone notify you that your dog is barking excessively because the house is on fire or a stranger has entered. These and other technologies had attendees riveted as presenting … [Read more...]
SILO film highlights need for grain bin safety
As harvest gets into full swing, the dangers of grain entrapment in elevators and silos are ever-present. The independent film, SILO <Link>, is inspired by true events and portrays what happens when a teenage community member becomes entrapped in a 50-foot tall grain bin. Source: Progressive Farmer/DTN, September 5, 2019. Link. Let us not forget the guttural anguish of … [Read more...]
Hand-written notes make customers feel good
Re-evaluate marketing methods and consider some tactics that will genuinely connect with target audiences and create long-lasting customer relationships, advises Anaita Sarkar. Despite successes in customer engagement using social media, she believes in implementing strategies that make customers feel valued and more than just a cog in a big wheel. Source: SmartCompany, … [Read more...]
Opinion – Transforming business; what and why
Animal health businesses have traditionally grown with a more-better-faster mindset. We’ve integrated computer, telephone and internet advancements to extend existing brick and mortar platforms. Now, a new generation of boundary-breaking entrepreneurs are following disruptive models that turn the way we traditionally ran businesses on its head, writes Rebecca Livesey. They … [Read more...]
Drinking is a big problem, but not for all big drinkers
David Freedman tackles the challenging subject of what can now be called “alcohol use disorder.” This diagnosis spans the two categories of problem drinking commonly known as alcoholism and alcohol abuse. A 2017 study published in the Journal of the American Medical Association found that 13 percent of adults suffer from “alcohol use disorder,” although the number could be … [Read more...]
Teach new technology to older employees
Older workers shouldn’t be dismissed because they lack tech savvy. They need to be educated to become tech savvy which allows them to simultaneously exploit the knowledge of experiences and new skills. Baby boomers may be reluctant to dive into digital tools. But they should be encouraged, because they still have so much to offer.” Nick Candito Source: Entrepreneur, July 12, … [Read more...]
Prepare for chicken emergencies
Persons who own chickens inevitably have chicken emergencies. Unexpected illness or injury is part of raising chickens.. Ana Hotling offers five preparatory steps to help minimize owner panic so that the bird gets the best treatment. Have a hospital pen Designate a quiet space Have a vet’s phone number; one who is ready to help with chickens Keep disposable … [Read more...]
10 tips for improving your remote conversations
John R. Stoker discusses the challenges of remote workers. What he shares also applies to remote discussions with customers. Because we are not working with these people in a face-to-face environment, we are forced to communicate by text, email, phone, internet or teleconference. The most challenging types of communication occur without being able to either see the person … [Read more...]
Road trip! What about the cat?
Traveling with cats requires more planning than without, but cats can be fun travel mates. The author shares these planning tips: Find a pet-friendly hotel Make reservations by phone Inspect your hotel Make the cat feel at home Source: Modern Cat. Link. INSIGHTS: Consider this content for newsletters, blog posts and social media. Be sure to add information … [Read more...]
Feral parrots may pose problems later
During the research for a paper in the Journal of Ornithology < link >, Stephen Pruett-Jones, Jennifer Uehling and Jason Tallant found that of the 190 parrot species < link > that have been imported to the U.S. since the 1950s and 1960s, 56 have been spotted in the wild 43 states. Twenty-five of those species have established breeding populations. The monk … [Read more...]
Opinion – Keyboards could become obsolete with AI
Artificial intelligence (AI) seems more like an oxymoron than reality. Weird e-mails, robocalls and web pop-ups are already the products of rudimentary AI applications, as well as Siri and Alexa. Ian Heller offers considerations about AI being used in ordering and replenishment platforms. It is worth thinking about in the context of inventory replenishment and … [Read more...]
Tech ad parody almost too real to believe it’s not real
We had to share this 'spoof' in light of the attention to cell phone overuse; a phone camera that looks up, so you can keep looking down. Too real for sure! In a new parody ad, designer Alex Cornell makes fun of our ever-increasing smartphone dependency, using the language of tech advertising so precisely that some viewers might not even realize it’s a parody. Source: Fast … [Read more...]
FCC warns, one ring robocall wave in progress again
Robocalls are annoying at minimum. You answer and it may take up to 30 seconds for a person to answer. Now the Federal Communications Commission has issued a warning about so-called one-ring robocalls, a scam that doesn’t require the receiver of the call to pick up the phone, but to call back. In April, Americans received 4.9 billion robocalls, or 163 million calls per day. . … [Read more...]
Acknowledgement is not agreement
Some people have difficulty acknowledging other points of view, especially when they do not agree with them. Consequently, it is almost impossible to discuss an idea when we have opposing viewpoints. To make it easier, try thinking that you are acknowledging the other person’s right to a different point of view. Source: Vet-Advantage Magazine, April 9, 2019. Link. Our … [Read more...]