With society's inward focus, the concept of helping others succeed may not seem to be the answer to the perennial question, "What's in it for me?" Yet, when one stops long enough to contemplate the commonality of the success around us, we begin to see how coaching others to succeed plays a central role in our individual success. Source: Evan Carmichael 2014. If you want to … [Read more...]
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“I recommend . . .” or “Rover needs . . .”
Confidence is contagious. Your customers buy you before they buy a treatment, dental care, preventatives and anything else. Remember, it is important to demonstrate your confidence in the courses of action you advocate. Source: Evan Carmichael, 2015. A leader cannot inspire anyone to a higher point of view than his own viewpoint. That is why it is essential you believe in … [Read more...]
Create a common goal
In last week’s Bulletin, we shared nine common mistakes leaders make when starting difficult or important conversations. We promised you a better way this week. Consider that your listener is there to make a decision. If you are there to get a decision, you both have something in common before the first word is spoken. Source: evancarmichael.com, February 6, 2012. When the … [Read more...]
The skill to make something happen
While industry and product knowledge is important to success, there is too much emphasis placed on being all-knowing in those areas. The skill to influence and produce a result is more critical. Yet, we spend hours developing a killer strategy and when it comes time to implement it we wing it. Then, we cannot understand why everyone isn’t buying our carefully crafted plan and … [Read more...]
Editorial – Understand the customer’s perspective
People often like to discover their own solutions. Technologies, processes and practices have tactically improved the business of people doing business with people. This doesn’t mean folks don’t want help at times. Too often, companies look at customers as cash machines that can satisfy shareholders and offer solutions without the customer in mind. When we approach business … [Read more...]