Listening is an active process. It is not something you can do while mentally multitasking. If, while someone is talking, you're actively thinking about what you're going to say next, you may be hearing the person in front of you—but you are not listening.” Source: MindBodyGreen via AVMA Animal Health SmartBrief, March 19, 2023. Link. Also see: Search results for … [Read more...]
Search Results for: listener
How to become a better listener or how to stop talking so much
There is psychology behind why some people talk too much, says Brian Smith. For those prone to be talkers, he shares things to do to give others time to express themselves. Be mindful Stay curious Avoid speaking over others Learn to like the lull Keep pen and paper handy Source: Fast Company, October 9, 2022. Link. Also see: Search Results for: listener, … [Read more...]
How great listeners actually act
Most people describe a great listener as someone who is like a sponge and accurately absorbs what you are saying, Instead, the authors have found that good listeners are like trampolines. They are someone you can bounce ideas off of. Rather than absorbing your ideas and energy, they amplify, energize and clarify your thinking. Source: Harvard Business Review, July 2016. Link … [Read more...]
Working with bad listeners
It’s a challenge to work with people — peers, junior colleagues, customers, or even bosses — who just don’t listen. Rebecca Knight offers some dos and don’ts in this discussion of distracted and distracting communications. Source: Harvard Business Review, August 24, 2017. Here are some strategies for working with colleagues who never seem to be listening: Consider work … [Read more...]
You’re probably a bad listener
Most people don’t think that they’re bad listeners — but they are. Are you? The first and most important step in overcoming bad listening habits is to become more aware of them. Source: Bottom Line Personal, September 15, 2016. Roger Flax, PhD, shares nine common bad listening habits, plus strategies for becoming a great listener. INSIGHTS: We especially liked how Dr. Flax … [Read more...]
What good listeners actually do
Researchers dug into what makes a great listener and grouped the qualities identified into four main findings along with identifying six levels of listening: Good listening is much more than being silent while the other person talks. Good listening included interactions that build a person’s self-esteem. Good listening was seen as a cooperative conversation. Good … [Read more...]
Become a fantastic listener
Active listening is a challenge for most animal health professionals. Our attention and intentions are frequently distractions from truly hearing what another person has to say. This article offers guidance for becoming a better listener. Source: Lead Change Group, February 1, 2016. Most of us think that we are average to good listeners. Unfortunately, that is the status we … [Read more...]
Catching up with Veterinary Innovation Podcasts
Ivan Zak, DVM, and Shawn Wilkie remain dedicated to having good discussions with industry innovators. Their podcast series now exceeds 200 episodes and is an excellent library to monitor and gain insights about industry people and a cornucopia of new ideas, solutions and their motives. Recent podcasts covered: Hospitality as a discipline for animal health teams How … [Read more...]
Pilot program to promote mental health and wellness for veterinary teams
The Veterinary Wellbeing Alliance is launching a pilot program that aims to help veterinary professionals reduce stress and burnout. The Veterinary Wellbeing Alliance was created through a partnership between the Veterinary Medical Association Executives and the wellness platform Listeners On Call. The VWA has received generous support from 16 professional and industry … [Read more...]
Chatfields and AVMA Trust launch recurring segment for veterinary students
Complimentary “Chats with the Chatfields” is partnering with the AVMA Trust to bring listeners “V’s View from Vet School.” This monthly recurring segment will follow Veronica, a veterinary student, as she takes the journey to become a veterinarian. Source: Chats with the Chatfields, October 26, 2021. Link. Veronica has a unique pre-vet school background: She is a … [Read more...]
Chatfields seek People’s Choice Podcast Award nominations
Opinion, Complimentary Twin veterinarians Jen and Jason Chatfield hosted the top veterinary podcast in 2020. It was the first-ever veterinary podcast to be a finalist for the People’s Choice Podcast Awards (Science and Medicine). In 2021, the veterinarians launched a new podcast, Chats with the Chatfields. They are seeking nomination support for the 2021 People's Choice … [Read more...]
The conversations continue at The Bridge Club and The Bridge Club Pets
The Bridge Club remains true to its origins to provide virtual opportunities to connect, engage, learn and grow. Now with a professional version and a pet owner version, the coming weeks provide opportunities for animal health pros and pet owners to meet. Click on the link below and then register by clicking on individual conversation topics. Source: The Bridge Club … [Read more...]
Looking ahead with The Bridge Club
Now three years old, The Bridge Club continues to gain momentum, popularity and fill gaps in our social and professional networks. Animal health pros rely on each other’s experiences and perspectives. The Bridge Club virtual events have evolved to emulate discussions often had over lunch or at the watering hole during on-site industry conventions. Source: The Bridge Club. … [Read more...]
“I already know that” kills communication
In a conversation, whenever the listener responds with, "I already know that," it is highly likely that the speaker will feel dismissed, diminished, dissed, interrupted, unheard, misinterpreted or judged. These kinds of reactions don't bode well for any one-on-one communication, writes Mitch Ditkoff. He shares five of the most common reasons this happens between two … [Read more...]
FDA alert – potential neurologic adverse events associated with isoxazoline class flea and tick products
Bravecto, Nexgard, Simparica and now Credelio are implicated in the FDA alert. Following drug approvals, the FDA monitors adverse events. In the case of the isoxaline class of flea and tick products, FDA’s post-marketing activities show some pets have experienced adverse events such as muscle tremors, ataxia and seizures. In the first three years after approval, the FDA pays … [Read more...]
How to end your four most common work conversations
Too often we hesitate when it comes to the “ask.” We let our words hang in the air–and hope that our listeners pursue the next steps. Source: Fast Company, August 17, 2018. Link. Judith Humphrey shares how to tell your listeners how you want your message to be acted upon. She covers the call to action in the following scenarios: Networking conversation Corridor chat … [Read more...]
How to grab anyone’s attention in common work situations
Many business discussions are impromptu. Grabbers build an immediate bridge to your listener(s) and clears the way for your message, says Judith Humphreys. She shares seven common scenarios you’re likely to encounter at work, and the grabbers that are best suited to each. Source: Fast Company, December 11, 2017. Think of your grabber as a verbal handshake. It builds a … [Read more...]
Effective opening statements help make meetings matter
The number of producer meetings I have attended over the last two decades are innumerable. Unfortunately, most have been a waste of your time and a waste of your company’s money unless your sole objective was to create goodwill. If you have watched the mergers and acquisitions in our industry, you know that goodwill is the value of a business not related to assets or … [Read more...]
Active listening requires training
Listening is a skill that is essential. The importance of learning how to actively listen is critical to true communication and understanding. This article explores the dynamics of listening starting with the core components of active listening: Comprehending Retaining Responding Source: Farnam Street, July 3, 2017. Listening is difficult because it involves … [Read more...]
Commit to really listening
We are more distracted than ever. Whether you are a veterinarian, retail associate, hospital staff member or sales representative, listening skills take effort and development. Too often, we get so busy or pushed that even skilled listeners just go through the motions. Dr. Moffett shares how to manage listening. Source: Veterinary Team Brief, April 2015. Genuinely listening … [Read more...]
Payne talks about Compassion-First Pet Hospitals
John Payne, founder and CEO of Compassion-First Pet Hospitals, discusses the Mayo Clinic-like approach to veterinary care he envisions. This vision includes exceptional care for animals and the need for a positive experience for both the client and referring veterinarian. Source: Vet Advantage, September 2016, page 24. We have to be good listeners. Rather than thinking we … [Read more...]
Transition time is critical for milk and more
Phil Cardoso, University of Illinois, shared his presentation, “Fine-tuning transition cow care,” with listeners on the monthly Hoard’s Dairyman webinar. He strongly urged producers to limit the change in body condition scores by 0.5 for the entire lactation and dry period. “It is tough, but we really need to minimize the condition shifts.” Source: Hoard’s Dairyman, … [Read more...]
Create a common goal
In last week’s Bulletin, we shared nine common mistakes leaders make when starting difficult or important conversations. We promised you a better way this week. Consider that your listener is there to make a decision. If you are there to get a decision, you both have something in common before the first word is spoken. Source: evancarmichael.com, February 6, 2012. When the … [Read more...]
What’s trending at Animal Health Digest
Every market creates its version of the top five or 10 list. Our Animal Health Digest team uses views and clicks to understand what our subscribers read. The results shape the focus of what we “read for animal health professionals.” AHD is a free service for all levels of personnel in our industry. The AHD Bulletin is published weekly and delivered on Thursdays via email. We … [Read more...]
Seven listening styles and how to approach them
The White Rabbit from Lewis Carrol’s, Alice in Wonderland, said, “The hurrier I go the behinder I get.” In many cases this quote describes the listening skills of animal health professionals who are quick to move without really hearing how a customer responds. Take time to pay attention to your communication process, and listen to your listener before you speak. Source: Ag … [Read more...]
Story telling as a Sales Skill
Almost every sales expert will extol the virtues of storytelling in the sales process. But, not every story is effective. It must be relevant to the listener. (Answer the question “why should I care?” in your opening.) It must connect emotionally with the listener first, then analytically with a payoff that describes what the listener will have as a result of your … [Read more...]
Skills for safety trainers
Where there are people doing jobs, safety training is critical. Learn some best practices in this article supported by the National Agronomic Environmental Health and Safety School. Source: AgProfessional, January 2016, page 46. “Captivate your audience, but don’t treat them like captives,” says Fred Whitford, PhD, Purdue. “A trainer always has to provide the key message he … [Read more...]